Negative reviews are a problem for companies in all industries. Such comments can damage your company’s brand, especially those that are inaccurate, biased, or from a competitor. Negative reviews can also be an opportunity to improve the business and customer experience, which is why companies devote time and resources to responding to them.
At Chatmeter, we’ve been helping brands manage their online reputation for over ten years. If there’s anything we know after working with companies from dozens industries, it’s that reputation management cannot, and should not, be owned by a single department within a business. In order for reputation management to really work it needs to be a priority for every department, and every person, within a company.
By Alex Ross|2021-08-03T13:53:59-07:00August 3rd, 2021|
As the world returns to some level of normalcy and as vaccines become more accessible, consumer confidence will follow suit. That means people will be making more visits to their favorite local businesses soon. Although some individuals may assume we’re back to business as usual, that certainly isn’t the case for everyone.
There are 24.9 million searches for “food near me” in the United States each month. Are restaurant brands doing everything they can to be visible online? In Chatmeter’s latest Local Brand Report: Top Restaurant Brands of 2021, Chatmeter analyzed which restaurant brands are doing everything they can to maintain strong online visibility and reputation across all of their locations.
By Alex Ross|2021-07-09T15:02:28-07:00July 13th, 2021|
When it comes to Local SEO, staying agile is key. Throughout the year algorithms get updated, directories add more features, and of course… your business goes through changes. Don’t let your local SEO efforts get stale, making changes to your listings, reviews, unbranded keyword strategy throughout the year can make a big difference in your local brand visibility.
By Alex Ross|2021-07-07T15:43:27-07:00July 7th, 2021|