76% of people who conduct a local mobile search visit a business within 24 hours. Every day, consumers are searching for local businesses to make purchases online and in-store. Local business listings are a vital source of information that connects consumers to your business. The last thing you want is for a consumer to find inaccurate information about your business online. If you want to be found online by purchase-ready consumers, it’s imperative that your business listings are accurate, up-to-date, and optimized with the latest business information. Keep reading to learn more about the five essential best practices for listing management success in 2021.
Brands with a superior customer experience bring in 5.7 times more revenue than their competitors. Understanding how consumers feel about your brand is more important than ever. The customer lifecycle journey in 2020 relies heavily on digital experiences, including interactions with a brand through online reviews, social media, and more. Businesses need to ensure that they’re creating a great customer experience throughout every touchpoint by analyzing their customer feedback.
There’s no guaranteed method for getting fraudulent negative reviews removed since it’s dependent on factors like the review site’s policies, the content in the review, and more. However, as long-time experts in the world of reviews, Chatmeter has seen some different approaches that have proven to be successful.
The holidays have historically been a time for large crowds to shop in-store. However as we all know, the 2020 holiday shopping experience will be vastly different this year due to COVID-19. The pandemic has created a shift towards online shopping for consumers, so it’s vital for brands to prepare with a solid local SEO strategy to reach 2020 holiday shoppers. This guide will give you several essential local SEO strategies to maximize your reach to consumers in the 2020 holiday season.
In today’s world, your brand’s reputation is everything. Your business may have great products and services, but consumers won’t deem you worthy if you don’t have a great reputation behind it. Managing your brand’s reputation requires listening and responding to customer feedback through reviews and social media. This blog will give you an overall strategy and best practices to manage your brand’s reputation.
Having an optimized online presence with local SEO will continue to rise in importance for brands looking to get ahead and achieve post-pandemic success. Throughout this entire year, Chatmeter has remained vigilant in uncovering local search trends for 2021 and the future. Keep reading to find out our top local search predictions for the next year and beyond.