Chatmeter Blog2019-06-12T10:24:59-07:00


8 Steps for Responding to Negative Reviews

Negative reviews are a problem for companies in all industries. Such comments can damage your company’s brand, especially those that are inaccurate, biased, or from a competitor. Negative reviews can also be an opportunity to improve the business and customer experience, which is why companies devote time and resources to responding to them.

By |September 7th, 2021|

Reputation Management Isn’t a Marketing Problem or an Operations Problem — It’s a Problem for the Entire Company

At Chatmeter, we’ve been helping brands manage their online reputation for over ten years. If there’s anything we know after working with companies from dozens industries, it’s that reputation management cannot, and should not, be owned by a single department within a business. In order for reputation management to really work it needs to be a priority for every department, and every person, within a company. 

By |August 3rd, 2021|

Masks Off Health & Safety Still On

As the world returns to some level of normalcy and as vaccines become more accessible, consumer confidence will follow suit. That means people will be making more visits to their favorite local businesses soon. Although some individuals may assume we’re back to business as usual, that certainly isn’t the case for everyone.

By |July 27th, 2021|

Chatmeter’s Local Brand Report: Top Restaurant Brands of 2021

There are 24.9 million searches for “food near me” in the United States each month. Are restaurant brands doing everything they can to be visible online? In Chatmeter’s latest Local Brand Report: Top Restaurant Brands of 2021, Chatmeter analyzed which restaurant brands are doing everything they can to maintain strong online visibility and reputation across all of their locations. 

By |July 13th, 2021|

10 Local SEO Updates To Make Throughout The Year

When it comes to Local SEO, staying agile is key. Throughout the year algorithms get updated, directories add more features, and of course… your business goes through changes. Don’t let your local SEO efforts get stale, making changes to your listings, reviews, unbranded keyword strategy throughout the year can make a big difference in your local brand visibility. 

By |July 7th, 2021|
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