Chatmeter Blog2019-06-12T10:24:59-07:00


7 Google Q&A Best Practices For a Better Customer Experience

Consumers are asking questions, is your business answering? 2 years ago, Google My Business (GMB) launched a public-facing Questions and Answers feature to the GMB Profiles and since then consumers have asked and answered millions of questions. Don’t let uninformed consumers take control of your brand’s reputation, here are our best practices for managing Google Q&A.

By |December 2nd, 2021|

How To Add Or Change Holiday Hours On Google, Yelp, Facebook and More

Independence day is less than a week away and if you’re like most of us, you’re looking forward to fireworks, spending time with friends and family, and delicious BBQ. The last thing on your mind is notifying your customers of your updated hours for the holiday. Failing to update your hours for the holidays can result in the loss of customers. 73% of consumers say they lose trust in a company if their listing information is incorrect. A holiday is no exception for listing inaccurate hours.

By |November 8th, 2021|

8 Steps for Responding to Negative Reviews

Negative reviews are a problem for companies in all industries. Such comments can damage your company’s brand, especially those that are inaccurate, biased, or from a competitor. Negative reviews can also be an opportunity to improve the business and customer experience, which is why companies devote time and resources to responding to them.

By |September 7th, 2021|

Reputation Management Isn’t a Marketing Problem or an Operations Problem — It’s a Problem for the Entire Company

At Chatmeter, we’ve been helping brands manage their online reputation for over ten years. If there’s anything we know after working with companies from dozens industries, it’s that reputation management cannot, and should not, be owned by a single department within a business. In order for reputation management to really work it needs to be a priority for every department, and every person, within a company. 

By |August 3rd, 2021|
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