How one of the top healthcare providers in the U.S. partnered with Chatmeter to manage their local online visibility, engage with clients online and provide a better experience for their patients.
THE GOAL
Maximize listing accuracy and visibility for all their nursing and rehabilitation facilities spread across multiple states.
Manage their online presence in order to foster trust with the prospective patients researching their facilities.
Monitor and engage with patients online to build loyalty and learn how to improve the overall care experience for future patients.
THE APPROACH
- Invest in a high quality and easy to use review management product that will simplify patient relationship activities for all facilities.
Research solutions for creating new business listings and improving the overall accuracy of all listing information.
THE RESULTS
After 1-year with Chatmeter
3600%
AVERAGE PAGE 1
RANKINGS INCREASE
3.6 to 4.5
3.6 to 4.5
AVERAGE ONLINE
RATING INCREASE
1100%
REVIEW RESPONSE
RATE INCREASE
3,600% average increase in number of facilities on page 1 in search results.
The number of reviews across all sites increased by average of 150%.
The average reputation rating increased from 3.6 – 4.5.
1,100% increase in review response rate.
475% increase in page 1 rankings on Google Maps.
