Did you know?
- 94% of patients would consider one similarly qualified doctor over another due to more reviews
- 93% of healthcare website visitors say that physician and hospital listings are very useful in deciding on their new healthcare provider
- 60% of patients say it’s important for doctors to respond to reviews
CASE STUDY
One of the top healthcare providers partnered with Chatmeter and increased their average Page 1 Rankings by 3,600%
Insights Into What Patients are Saying About Your Practitioners
Chatmeter’s review management and social listening tools automatically track brand mentions and customer reviews online, enable easy review responding that is HIPAA-compliant, and perform sentiment analysis to give healthcare practitioners an in-depth understanding of what their patients are saying.
Local search is an integral tool for patients seeking out healthcare providers. In order to capitalize on this trend, healthcare providers must properly employ strategies for managing their online reputation and optimizing for local search.
Listing Management and Rank Tracking
Local search matters more than ever before. Chatmeter’s built in local listing management tools are designed to identify and fix the location-specific inaccuracies and duplications, producing real search engine and directory visibility returns.
Visibility and local search ranking improvements can be easily monitored through Chatmeter’s Local Rank Tracker. One glance at our rank tracking dashboard will tell you how an individual location is faring on both directory based and general search, as well as how your brand is doing as a whole.
Customer Experience Surveys
50% of Gen-Xers and 50% of millennials are using online reviews when evaluating healthcare providers. Prospective patients are shopping around for a provider with promising reviews and high ratings, meaning that if you aren’t managing your reviews, you are leaving the fate of your practice in the hands of the internet. Managing your reviews by generating positive reviews and replying – according to HIPAA guidelines – to both positive and negative reviews left by patients will go a long way towards improving your online reputation and bringing in more of the local patient base.
Another benefit of using a review generation tool is preventing negative reviews from going public and tarnishing your online reputation. You can take action on the negative reviews without it going public and encourage your satisfied consumers to share their story online.
Our review widgets will automatically push positive reviews onto major search engines such as Google, Yelp, and HealthGrades turning your patients into advocates!
