Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

Reputation managementCustomer connections – accelerated

Helping multi-location brands keep a pulse on the health of their business through real-time customer insights.

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Build consumer trust through your brand reputation

Unlock success through customer engagement. When you listen to and engage with your customers, you forge stronger connections, foster loyalty, and outpace the competition.

89%

of people use reviews to evaluate quality

Uncover sentiment themes
and trends with Pulse

Extract insights from customer reviews using Pulse, Chatmeter’s AI-powered sentiment analysis solution. Synthesize millions of unstructured data from customer reviews, comments, photos and more to gain deep understanding of customer experience.

Ensure your customers
know they are heard

Respond to customer feedback whether your have 100s or 1000s of comments, as quickly as they post. Choose the approach that works for you: Generative AI, Suggested Response templates or custom responses-Natural Language Processing ensures the right response every time.

Measure your
online presence

Assess your brand’s online strength across five key areas using Chatmeter’s Local Brand Visibility (LBV) scoring system. Watch your LBV score tick up as you implement data-driven CX strategies informed by signals such as reviews, links, profile strength, and more. You can even see how your score stacks up against your competitors!

Translate reviews from
your global customer base

Transcend language barriers and engage with your customers at every local level on Google, Apple Maps, Bing and Yelp. Understand and address feedback promptly and fully even from afar using Chatmeter’s accurate language translation capabilities.

Protect your reputation

Achieve a comprehensive and detailed view into the minds of all your customers. Understand the things that matter most to them so you can build brand trust and credibility.

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Chatmeter accelerates customer connections

“Chatmeter offers a high level of customer service tailored to our unique needs, which has really made a difference in our experience and we really value their expertise in the local reputation space.”

Ruth Harding | California Family Fitness

“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! “

Courtney Osborne | Fath Properties

“Chatmeter’s all-in-one dashboard helped us simplify how we were responding to reviews and managing our local listings. The increased efficiency in the review management process allows us to refocus on strengthening our communities.”

Connor Duffy | Customer Experience Manager at Beacon Residential Management

“Chatmeter has continued to provide incredible value in its service. We monitor our reputation and manage our listings all in the same place. We recently expanded their service to help with custom reporting.”

| Equity Residential