Helping multi-location brands keep a pulse on the health of their business through real-time customer insights.
Unlock success through customer engagement. When you listen to and engage with your customers, you forge stronger connections, foster loyalty, and outpace the competition.
of people use reviews to evaluate quality
Extract insights from customer reviews using Pulse, Chatmeter’s AI-powered sentiment analysis solution. Synthesize millions of unstructured data from customer reviews, comments, photos and more to gain deep understanding of customer experience.
Respond to customer feedback whether your have 100s or 1000s of comments, as quickly as they post. Choose the approach that works for you: Generative AI, Suggested Response templates or custom responses-Natural Language Processing ensures the right response every time.
Assess your brand’s online strength across five key areas using Chatmeter’s Local Brand Visibility (LBV) scoring system. Watch your LBV score tick up as you implement data-driven CX strategies informed by signals such as reviews, links, profile strength, and more. You can even see how your score stacks up against your competitors!
Transcend language barriers and engage with your customers at every local level on Google, Apple Maps, Bing and Yelp. Understand and address feedback promptly and fully even from afar using Chatmeter’s accurate language translation capabilities.
Achieve a comprehensive and detailed view into the minds of all your customers. Understand the things that matter most to them so you can build brand trust and credibility.
“Chatmeter offers a high level of customer service tailored to our unique needs, which has really made a difference in our experience and we really value their expertise in the local reputation space.”
“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! “
“Chatmeter’s all-in-one dashboard helped us simplify how we were responding to reviews and managing our local listings. The increased efficiency in the review management process allows us to refocus on strengthening our communities.”
“Chatmeter has continued to provide incredible value in its service. We monitor our reputation and manage our listings all in the same place. We recently expanded their service to help with custom reporting.”