Filter through the noise and discover actionable insights with Pulse. Chatmeter’s AI-powered text and sentiment analysis engine intuitively reads, analyzes, and reports on millions of customer reviews about your brand. Pulse leads the industry with an accuracy score of 88%. With Pulse, you can uncover common sentiment themes and trends from your customer reviews and track review quantity and quality.
Daunted by the need to respond to 100s, even 1000s, of online reviews? Speed up review response without more resources or extra billable hours. Our Suggested Response functionality uses Natural Language Processing (NLP) to deliver the perfect response to any review. With our software, you gain:
Our Local Brand Visibility (LBV) scoring system measures your online presence across five key areas. Adopt the Chatmeter platform and watch your brand’s LBV score tick up as you take data-driven actions to improve your reputation and visibility. Even see how your LBV stacks up against your competitors’ scores! Save time, money, and energy by managing your online presence from one dashboard.
Don’t let borders slow your growth. From your first hometown location to your 10,000th storefront overseas, Chatmeter makes it easy for organizations to track, manage, analyze, and respond to reviews anywhere on Earth. Seamlessly stay on top of your online brand’s reputation anywhere, anytime with translated online reviews pulled directly into your Chatmeter dashboard.
Our award-winning software was developed specifically for multi-location brands to thrive through agility and innovation.
Overwhelmed by the number of online customer reviews that require a response? Relax! Our bulk response tool cuts the review response workload in half. Engage with more people in less time so you can dedicate yourself to what you do best—delighting your customers.
Do you really “get” your customers? Consider this scenario: a woman breaks down at the side of the road and pulls out her phone looking for “automotive service near me.” If she sees a review that suggests that your business has failed a previous female customer — you lose. Get access to the data and customer sentiment you need to capture more of your local market than the competition. We’ll show you how.
"Chatmeter offers a high level of customer service tailored to our unique needs, which has really made a difference in our experience and we really value their expertise in the local reputation space."
"Chatmeter has continued to provide incredible value in its service. We monitor our reputation and manage our listings all in the same place. We recently expanded their service to help with custom reporting."
