Driving brand love, loyalty, and long-lasting impact

Chatmeter makes it easier than ever for companies to manage and improve their brand reputation and customer experiences.

Chatmeter is re-imagining customer connections

We’re dedicated to turning casual buyers into life-long, loyal brand champions by perfecting the customer journey online and in-store.

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Our values

Chatmeter prides itself on building deep and lasting partnerships with our clients and colleagues across the globe.

Think big

Big things don’t happen without big ideas. We believe the future belongs to curious minds with innovative smarts, and a willingness to challenge the status quo. We never settle for less.

Own it

We step up. We’re self-starters, but we love to work together. We don’t wait for an ask – we see what needs doing; team up to get it done, and we own the outcomes.

Embrace authenticity

Free to be unapologetically you. We champion authenticity, transparency, and tolerance. We listen without judgment, we speak with encouragement, and we see the many ways diverse backgrounds and perspectives carry our community forward.

Grow together

We are ever evolving. Growth is not about achievement, it’s about the journey. We invest in opportunities for growth for the company, for clients, and for every employee. We support one another so that we can all work, live, play – fearlessly.

Meet our leadership team

John Mazur
CEO
John Mazur
John Mazur
CEO

With an accomplished background in scaling technology companies, John brings decades of experience to the CEO position. He joined Chatmeter from CoStar Group, where he was President of Residential, responsible for its marketplace business since 2020. Previously, John was CEO of Homesnap, which he helped build into a market leader before selling it to CoStar Group for $250M in 2020. John has also held roles as CRO at Belly, a SaaS-based customer loyalty company, and ReachLocal, an online marketing solutions provider, where he was the CEO of the European Division and helped build from start-up to over $100M in revenue, eventually going public in 2010. John holds an MBA from Columbia Business School.

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Cynthia Sener
President, Go-to-Market
Cynthia Sener
Cynthia Sener
President, Go-to-Market

Cynthia brings nearly 25 years of experience to Chatmeter with a background in local SEO, product development, strategic marketing, revenue generation, and sales. Cynthia’s customer-centric approach to driving business value, growth, and revenue will support Chatmeter’s expansion into new verticals. She joined Chatmeter from a previous role as VP of operations and product at Rio SEO and has held leadership roles at data-centric organizations such as Acxiom, Hanley Wood, and Constellation Software. Cynthia is an active Forbes Council contributing author.

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John Fitzgerald
Chief Financial Officer
John Fitzgerald
John Fitzgerald
Chief Financial Officer

John brings over 20 years of experience working with growth-stage technology and digital media companies, having managed integral areas of business, including capital fundraising, acquisitions and divestitures, investor relations, strategic planning efforts, and business operations. Over the course of his career, John has raised over $200 million and managed financial operations in the U.S., Europe, and Asia. Prior to Chatmeter, he was Chief Financial Officer of Mapp Digital. John began his career with Arthur Andersen, LLP, and held the Chief Financial Officer role for Verve, Brickfish, Veoh Networks, and BakBone Software. John earned his B.S. in business and accounting from San Diego State Univeristy. Hailing from Midwest, you can always find John looking to be outside when not at work; whether it’s participating in action sports (skiing and motocross) or just tending to his 30+ fruit trees.

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Dan Cunningham
Chief Technology Officer
Dan Cunningham
Dan Cunningham
Chief Technology Officer

Dan is a passionate R&D leader with a 20-year track record of building high-caliber software engineering organizations based on a culture of innovation, curiosity, and a love of creating great software and technology. He has held various leadership positions including CTO and co-founder of ReadyTalk, a nationally acclaimed “Best Company to Work For.” Dan earned his BS and MBA from the University of Colorado, Boulder. In his free time, Dan contributes to various open-source software projects focused on IoT and smart-home automation as well as spending time with his family in beautiful San Diego.

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Jared Norris
SVP of Customer Success
Jared Norris
Jared Norris
SVP of Customer Success

Jared brings 15 years of results-driven customer success experience to Chatmeter with a focus on fostering customer relationships and building customer-facing teams. Jared has a proven track record in increasing account growth, NPS, retention, and driving measurable business outcomes for startups, Pre-IPO, and Post-IPO companies. He spent over 12 years at The Active Network and Medallia working in product, onboarding, operations, sales leadership, and GM roles. In his free time, Jared keeps up with his two children under 5 years old, travels the world, plays below-average golf, or works on defending his 3X Chatmeter Fantasy Football Championship.

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Nichole Peterson
VP of Finance
Nichole Peterson
Nichole Peterson
VP of Finance

Nichole brings 10 years of experience working with publicly traded companies, venture-backed operations, and private-equity-owned firms. She has a proven track record of successful accounting systems implementations, process improvement initiatives, and project management to support company growth targets. Prior to Chatmeter, Nichole was the Corporate Controller at Mapp Digital, a role she also previously held at Verve. Nichole graduated from Northern Arizona University with a BS in Accounting (with Honors). Outside of the finance world, Nichole is a self-proclaimed travel addict and enjoys beach time and hiking with her family.

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Kathleen Titano
Director of People and Culture
Kathleen Titano
Kathleen Titano
Director of People and Culture

Kathleen brings 18 years+ experience in Human Resources. Kathleen’s most recent in-house role was at Certona, where she led the HR function from early-stage through a successful acquisition. She has extensive experience in talent acquisition, employee engagement, and performance programs, serving as a Human Resources consultant to leadership teams in biotech and finance. She holds Senior Human Resources certifications from both HRCI and SHRM and has a Business Administration degree (with honors) from Dominican University. In her spare time, Kathleen loves to travel and explore the local food scene.

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Join our nationwide team!

We are a growing and global team on a mission to help brands provide better customer experiences—where we listen to our clients and partner with them at every stage of their journey.

We are passionate about bringing companies and their customers together by creating the kind of human connections that inspire brand loyalty. ​​Let’s build those connections together. Come join the Chatmeter team!

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