How one of America’s largest department stores partnered with Chatmeter to perfect their omnichannel retailing strategy, improve their brand reputation and become a leader within a highly competitive industry.
Provide customers with a seamless omnichannel shopping experience.
Manage the total customer experience and improve online reputation.
Increase local listing accuracy to improve local search rankings and online visibility for more than 1,000 stores nationwide.
Conduct internal surveys of real customers in order to perfect their omnichannel strategy and business processes.
Invest in a complete reputation management platform that will enhance customer relationship activities.