RETAIL

How one of America’s largest department stores partnered with Chatmeter to perfect their omnichannel retailing strategy, improve their brand reputation and become a leader within a highly competitive industry.

THE GOAL

  • Provide customers with a seamless omnichannel shopping experience.
  • Manage the total customer experience and improve online reputation.
  • Increase local listing accuracy to improve local search rankings and online visibility for more than 1,000 stores nationwide.

THE APPROACH

  • Conduct internal surveys of real customers in order to perfect their omnichannel strategy and business processes.
  • Invest in a complete reputation management platform that will enhance customer relationship activities.

THE RESULTS

After 3 months with Chatmeter
0%

530%

GOOGLE REVIEW
QUANTITY INCREASE

3.7 to 4.1

INCREASED AVERAGE
STORE RATING

0%

96%

TOTAL AVERAGE REVIEW
QUANTITY INCREASE

  • 530% Increase in review quantity on Google.

  • 3.7 – 4.1 increase in average store rating.

  • 96% total average review quantity increase.

  • 480% increase in 5-star reviews on Google.
Chatmeter Retail Local Marketing Results

SEE RESULTS FOR YOURSELF

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