How one of America’s largest department stores partnered with Chatmeter to perfect their omnichannel retailing strategy, improve their brand reputation and become a leader within a highly competitive industry.
THE GOAL
- Provide customers with a seamless omnichannel shopping experience.
- Manage the total customer experience and improve online reputation.
- Increase local listing accuracy to improve local search rankings and online visibility for more than 1,000 stores nationwide.
THE APPROACH
- Conduct internal surveys of real customers in order to perfect their omnichannel strategy and business processes.
- Invest in a complete reputation management platform that will enhance customer relationship activities.
THE RESULTS
After 3 months with Chatmeter
0%
530%
GOOGLE REVIEW
QUANTITY INCREASE
3.7 to 4.1
INCREASED AVERAGE
STORE RATING
0%
96%
TOTAL AVERAGE REVIEW
QUANTITY INCREASE
530% Increase in review quantity on Google.
- 3.7 – 4.1 increase in average store rating.
96% total average review quantity increase.
- 480% increase in 5-star reviews on Google.
