Map your unstructured data to survey-based data to close your brand intelligence loop.
Gain a 360° view of your customers’ wants, needs, and expectations through targeted survey questions. Well-crafted and timed surveys are an ideal vehicle for accessing highly specific insights to what matters most to your customers.
of consumers think brands should let customer feedback fuel innovation
Drag-and-drop question options from a menu of 20+ formats and add as many questions and pages as you like. Finish by uploading your logo for instant brand recognition or you can add a location-specific photo.
Whether you’re creating a survey for customers, employees, or other audiences, Chatmeter’s Surveys lets you dive deeper into a topic by developing branching question paths and setting “if/then” rules to govern question flows. Explore patterns and relationships in the data to revolutionize your CX.
Your customers are constantly on the move, seamlessly transitioning between desktop and mobile. Their phone is their favorite device and they expect a flawless experience wherever they go. Select from a range of devices to ensure your content renders perfectly, no matter how your customers choose to engage.
Technology may change in the blink of an eye (thinking about you ChatGPT) yet some things remain timeless, like good, old-fashioned manners. Extend a heartfelt “thanks” to your survey participants, acknowledging their valuable feedback. Once thanked, they may even be open to encouragement to share a positive review.
Collect customer feedback in the fastest and easiest way possible. Issue surveys to your most loyal customers on a consistent basis to identify trends, patterns, and opportunities.
“We really love how easy and intuitive the Chatmeter dashboard is to use especially the bulk review responding feature it’s really helped us to streamline our response process. “
“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! “
“We are thrilled with the results from Chatmeter’s AI Generator and are excited by their AI roadmap, which will empower us to deliver even better customer experiences.”
“We genuinely believe in this product and know it is making a difference for our operators and guests. Since switching to Chatmeter, we have quickly identified key areas of opportunity to enhance our overall guest experience.”
“Chatmeter’s Workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our clients.”