SurveysCollect structured customer voice data

Map your unstructured data to survey-based data to close your brand intelligence loop.

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Complete your customer feedback loop

Gain a 360° view of your customers’ wants, needs, and expectations through targeted survey questions. Well-crafted and timed surveys are an ideal vehicle for accessing highly specific insights to what matters most to your customers.

91%

of consumers think brands should let customer feedback fuel innovation

Create surveys with ease

Drag-and-drop question options from a menu of 20+ formats and add as many questions and pages as you like. Finish by uploading your logo for instant brand recognition or you can add a location-specific photo.

Discover hidden trends in direct customer feedback

Whether you’re creating a survey for customers, employees, or other audiences, Chatmeter’s Surveys lets you dive deeper into a topic by developing branching question paths and setting “if/then” rules to govern question flows. Explore patterns and relationships in the data to revolutionize your CX.

Enable mobile surveys
for on-the-go feedback

Your customers are constantly on the move, seamlessly transitioning between desktop and mobile. Their phone is their favorite device and they expect a flawless experience wherever they go. Select from a range of devices to ensure your content renders perfectly, no matter how your customers choose to engage.

Express your gratitude

Technology may change in the blink of an eye (thinking about you ChatGPT) yet some things remain timeless, like good, old-fashioned manners. Extend a heartfelt “thanks” to your survey participants, acknowledging their valuable feedback. Once thanked, they may even be open to encouragement to share a positive review.

Make it easy to engage

Collect customer feedback in the fastest and easiest way possible. Issue surveys to your most loyal customers on a consistent basis to identify trends, patterns, and opportunities.

 

Power-up your CX agility with AI

Designed to give you a competitive edge at every location, the Chatmeter platform is easy to use and implement. Enabling automated and real-time solutions, you will experience streamlined operations for online review engagement, sentiment analysis, competitive intel, social listening, listings, SEO, and so much more.

Explore our resource library

Chatmeter reimagines Surveys to better integrate structured and unstructured Data; enables brands to access a 360° view of their customer experience
Press Release
Chatmeter reimagines Surveys to better integrate structured and unstructured Data; enables brands to access a 360° view of their customer experience
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Surveys overview
Demo
Surveys overview
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Chatmeter’s Surveys solution gives you a 360° view of your customer feedback
Blog
Chatmeter’s Surveys solution gives you a 360° view of your customer feedback
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Learn more about how Chatmeter simplifies CX and reputation management—all from a single platform

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