Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

SurveysCollect structured customer voice data

Map your unstructured data to survey-based data to close your brand intelligence loop.

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Complete your customer feedback loop

Gain a 360° view of your customers’ wants, needs, and expectations through targeted survey questions. Well-crafted and timed surveys are an ideal vehicle for accessing highly specific insights to what matters most to your customers.

91%

of consumers think brands should let customer feedback fuel innovation

Create surveys with ease

Drag-and-drop question options from a menu of 20+ formats and add as many questions and pages as you like. Finish by uploading your logo for instant brand recognition or you can add a location-specific photo.

Discover hidden trends in direct customer feedback

Whether you’re creating a survey for customers, employees, or other audiences, Chatmeter’s Surveys lets you dive deeper into a topic by developing branching question paths and setting “if/then” rules to govern question flows. Explore patterns and relationships in the data to revolutionize your CX.

Enable mobile surveys
for on-the-go feedback

Your customers are constantly on the move, seamlessly transitioning between desktop and mobile. Their phone is their favorite device and they expect a flawless experience wherever they go. Select from a range of devices to ensure your content renders perfectly, no matter how your customers choose to engage.

Express your gratitude

Technology may change in the blink of an eye (thinking about you ChatGPT) yet some things remain timeless, like good, old-fashioned manners. Extend a heartfelt “thanks” to your survey participants, acknowledging their valuable feedback. Once thanked, they may even be open to encouragement to share a positive review.

Make it easy to engage

Collect customer feedback in the fastest and easiest way possible. Issue surveys to your most loyal customers on a consistent basis to identify trends, patterns, and opportunities.

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Chatmeter powers results every day

“We really love how easy and intuitive the Chatmeter dashboard is to use especially the bulk review responding feature it’s really helped us to streamline our response process. “

Bernice Plange | Pure Multi-Family

“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! “

Courtney Osborne | Fath Properties

“We are thrilled with the results from Chatmeter’s AI Generator and are excited by their AI roadmap, which will empower us to deliver even better customer experiences.”

Director of Digital Marketing and Reputation | RAM Partners

“We genuinely believe in this product and know it is making a difference for our operators and guests. Since switching to Chatmeter, we have quickly identified key areas of opportunity to enhance our overall guest experience.”

Tomenette Gulbaek-Pearce | Earl’s Bar + Kitchen