Explore Our Solutions
The Platform
Whether you have 20 locations in your region or over 20,000 across the globe, Chatmeter is the control center from which you command the online conversation about your brand. Hear what customers are saying and then collect the data and insights that help you build a proactive business strategy. Our scalable, local SEO and reputation management solution delivers the tools and analytics your team needs – all from a single dashboard.
Features
User-Friendly Mobile App
In the multi-location business world, you’re always on the go. Don’t let that momentum slow down your brand visibility and review strategy. Access Chatmeter’s online Listings and Reputation Management solutions anytime, anywhere with our Mobile App. Put your customers first via quick communications by easily updating listings, responding to reviews, tracking star ratings, and more straight from your favorite mobile device.
Measuring Success
Rank higher on search platforms like Google, Apple Maps, and Yelp. Save time and money by streamlining review response and local listing management. After one year, the average Chatmeter customer sees a 70% increase in local search visibility, a 25% increase in click to directions, a 23% increase in click to calls, and a 27% increase in map rankings.
Voice Search Optimization
From asking Siri for a great nearby coffee shop or Alexa for driving directions to a top-rated yoga studio, the rapidly rising voice search trend won’t disappear anytime soon. Our online visibility solutions can fully optimize your brand presence for however your customers search by ensuring every location’s information is clean, accurate, and exceeds today’s best practices for voice search results.
World-Class Support
Chatmeter’s dedicated customer success team provides unparalleled, personalized support on day one and throughout our entire relationship. Every business gets a dedicated success manager to guide them along the way with monthly check-ins, quarterly business reviews, and as-needed assistance to ensure that you exceed your goals.
Reputation Management
Your online reputation can make or break your brand’s success in today’s competitive marketplace. Take control of the conversation about your multi-location business with Chatmeter’s Reputation Management solutions. See every new review on a single feed. Post 100s of high-quality review responses in minutes. Track customer sentiment trends and pull metrics to build data-driven strategies. We’re your hub for creating a buyer experience that keeps customers coming back.
Features
Easily Choose Your Response
We make responding to 100s — even 1000s — of online reviews a breeze! Our Suggested Response functionality uses Natural Language Processing (NLP) to deliver the perfect response to any review in no time flat. With our software, you gain:
- Access to diverse responses to similar questions
- A less than a five-second response time per review
- Ability to maintain brand voice consistency across all locations
- Industry and sentiment-relevant NLP response options
Quickly Reply to Multiple Reviews
Cut your review response workload in half or more while engaging with more buyers than ever! With Chatmeter’s Bulk Review Response feature, reply to tons of reviews in no time flat while boosting customer engagement:
- Create countless, on-brand and approved review templates
- Respond to one or hundreds of reviews with a click
- Choose multiple template options with each bulk response
Listings Management
Grab the local search spotlight your brand deserves, and guide the perfect customers through your doors! With Chatmeter’s Listings Management software, quickly build out accurate, reliable, and fully optimized online listings for every regional, national, and global store location. Trust our award-winning solutions to push you higher up the Google, Apple Maps, Facebook, Bing, and Yelp rankings while generating revenue you would’ve missed if those eyes never landed on your listings.
Features
Endless Monitoring
Like it or not, you’re never really done managing your online listings. As tech and consumer trends evolve, your online presence must evolve with it. Chatmeter not only keeps your business up-to-date on these trends and best practices, but we also make it easy to integrate them into your local SEO strategy, so you can stay ahead of the competition.
White-Glove Service
Don’t lift a finger when it comes to listings. Our hands-on ChatExec professionals quickly and accurately maintain and optimize your online listings in your brand voice. We’ll ensure that everything from basic information to special hours to new locations is always up-to-date and designed to bring buyers to your business.
Social Management
Today, seven-in-ten Americans use social media to communicate, engage, and share information. Designed for growing brands with multiple locations, Chatmeter lets you manage all your local social accounts from a single dashboard. Engage your brand fans by posting content on channels like Facebook, Instagram, Twitter, LinkedIn, and Google Q&A. Easily promote local content, publish brand stories, answer questions, and upload photos, then dive into your analytics to see how your social strategy stacks up between locations — and against the competition.
Features
Social Media Connections
There’s a lot that goes into social media management. Chatmeter makes the entire process from creating to publishing fast and efficient. From the same dashboard you use to manage your reviews, reputation, and analytics, start writing, scheduling, and publishing your content. Then track in-post activity, view at-a-glance social stats, monitor trending hashtags and keywords, and benchmark competitor activity.
Expand Your Social Interactions
Engaging with today’s consumers on social media requires more than relying on platforms like Facebook, LinkedIn, etc. As one of the most popular ways for people to communicate with brands online, we’ve incorporated both Google Posts and Google Q&A into our Social Suite, so you can fully maximize content through your Google Business Profile.
Local Pages
We make it easy for multi-location brands of any size to build beautiful, responsive Local Pages for every address. Local Pages provide customers with accurate information about your business location closest to them. Rank higher by optimizing for unbranded keywords, voice search, and zero-click searches to drive traffic your way. Local Pages are the simple solution for brick-and-mortar brands looking to perfect the online-to-offline customer experience at scale.
Features
Build a Smarter Keyword Strategy
Launch a multi-pronged approach to keyword searches for your Local Pages and increase customer acquisition and retention. While branded keywords can drive traffic to your specific location, non-branded keywords expand your reach while building awareness of your product and services. Chatmeter provides your growing brand with the right tools for a streamlined online-to-offline customer journey at scale.
Trust Local Experts For Local Pages
Brand the customer journey from the first search to the final purchase. For multi-location organizations, creating a cohesive, national — or even international — strategy executed on a local scale makes all the difference. Let our experts build out your Local Pages strategy and optimize them with location-specific details to drive higher conversions and more traffic to every store. It’s a win-win for you and your customers.
Analytics & Insights
Your customers aren’t shy about telling you what they think about your brand. The real question is — are you listening? With Chatmeter’s Analytics Studio, access invaluable data and buyer sentiment straight from the voice of your customers in real-time. From a quick snapshot of company-wide satisfaction levels to location-based local SEO metrics, develop an informed business strategy by analyzing, visualizing, and interpreting data pulled from your brand’s listings, reputation, and social media presence.
Features
Check Your Pulse
Turn up the volume on ‘Voice of the Customer’. Chatmeter’s Pulse tool meticulously combs through online reviews and feedback to reveal trending customer sentiment: positive, neutral, or negative. Gather and analyze these invaluable insights, and then take the action needed to resolve pain points or celebrate your biggest wins.
Extensive Reporting Features
View and share your data with in-depth, fully-customizable analytics reports covering every aspect of your online reputation and overall presence. Increase data transparency by emailing scheduled automated reports to every store manager across your enterprise. Instantly download real-time metrics for a quick snapshot of a single location’s success or shortfalls. Use the data at your fingertips to make smarter decisions at a single store or across your entire organization.
Services & Support
Want more support to help you exceed customer expectations? Trust Chatmeter’s ChatExec team to provide professional assistance in maintaining and optimizing your brand online. ChatExec helps busy teams stay on top of the online chatter and create genuine connections by expertly managing and responding to reviews, comments, and other customer feedback. With ChatExec at the helm, you’ll grow online traffic, increase brand loyalty, and gain more time back for your team.