Analytics and InsightsNow there’s a smarter way to listen

Unlock powerful insights to support your brand strategy and deliver CX excellence throughout your brand’s online customer journey. 

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AI: the real power behind CX excellence

Multi-location businesses benefit from local and competitive brand insights and the true voice of the customer using Chatmeter’s AI-powered platform. It’s more than Return on Investment—it’s all about Return on Intelligence.


of consumer feedback sits in unstructured data

Keep a real-time pulse on
customer feedback

The Chatmeter sentiment analysis solution — Pulse — leverages natural language processing and machine learning to give you the brand intelligence you need, including displaying location-based trends in real-time. Pulse pinpoints issues before they get out of hand and reveals opportunities for growth, employee recognition, and product and service opportunities.

Leverage brand
intelligence reporting

See how your brand is really performing and what your customers think by putting your data to work and turning insights into action. Share location-specific analysis with distributed teams and ensure unified visibility of the customer data that matters most — their feedback! You tell us your reporting specs, and we’ll automate the rest.

View SEO rankings and
your LBV score

Get found more quickly. Chatmeter’s Local Brand Visibility (LBV) score is your secret weapon for measuring local SEO success. Understand your brand’s online presence and see how you stack up against the competition around the corner or across the country.

Connect to your preferred
BI application

Ingest customer feedback into your preferred Business Intelligence platform such as Tableau, Domo, Spotfire, Qlik, and more. Combine data assets and maximize your ability to make impactful business decisions.

Ensure your success

Trust the one platform that turns unstructured data into insights that enable exceptional customer experiences and brand growth.


Power-up your CX agility with AI

Designed to give you a competitive edge at every location, the Chatmeter platform is easy to use and implement. Enabling automated and real-time solutions, you will experience streamlined operations for online review engagement, sentiment analysis, competitive intel, social listening, listings, SEO, and so much more.

Explore our resource library

How to use deep listening and VoC software for stellar brand growth in 2023
How to use deep listening and VoC software for stellar brand growth in 2023
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Analytics and insights overview
Analytics and insights overview
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Analytics & reporting
Product Spotlight
Analytics & reporting
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Learn more about how Chatmeter simplifies CX and reputation management — all from a single platform

Book a Chatmeter AI Demo