Analytics & Insights
Analyze, visualize, and interpret metrics for Listings, Reputation, Social Suite, and more with Chatmeter’s insights and analytics solutions. From a quick snapshot of company-wide customer sentiment to a deeper dive into specific location-based metrics, empower your team to make informed choices that move your business forward.
Analytics & Insights
Analyze, visualize, and interpret metrics for Listings, Reputation, Social Suite, and more with Chatmeter’s insights and analytics solutions. From a quick snapshot of company-wide customer sentiment to a deeper dive into specific location-based metrics, empower your team to make informed choices that move your business forward.
Your customers are telling you how they feel. Unlock the powerful insights to support your online brand vision throughout your organization. Decipher data and keep your team in the loop to increase transparency. Quickly schedule customized, location-specific reports to distribute across departments, locations, and regions to ensure that everyone has visibility throughout your enterprise. You create the exact reporting specifications. We’ll automate the rest.
Trust comprehensive analytics and insights reporting to unveil key metrics from clicks, impressions, phone call requests, driving directions, photo views, and more. See which listings are succeeding, or falling short, and where you might need to rethink your current strategy. Chatmeter’s data warehousing process ensures top-tier accuracy in every report. Turn unstructured data into actionable, executive-level insights to give your team the intelligence they need to make informed decisions.
Access honest, unfiltered customer feedback to complement your company’s preferred Business Intelligence (BI) tools including Tableau, Domo, Spotfire, or Qlik. Get specific with your data by building queries that provide your BI team with the data necessary to develop difference-making business strategies.
Chatmeter’s Pulse sentiment analysis tool leverages AI and machine learning to reveal location-based trends in real-time. With Pulse, you can pinpoint issues before they get out of hand, and discover opportunities for employee training and accolades.
"Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! "
"We really love how easy and intuitive the Chatmeter dashboard is to use especially the bulk review responding feature it’s really helped us to streamline our response process. "
