Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

Why Chatmeter
Solutions
- - - Platform
      - Chatmeter makes it easy for multi-location brands to be found, engage with customers, and optimize their revenues.
    - Analytics and Insights
      - Benefit from local and competitive brand insights using Chatmeter's AI-powered platform. It's more than Return on Investment - It's all about Return on Intelligence.
    - Reputation Management
      - Keep a pulse on the health of your business through real-time customer insights with Chatmeter's reputation management solution.
    - Social Media Management
      - Easily monitor, post and publish to multiple social media accounts from Chatmeter's all-in-one insights and operations dashboard.
    - Listings Optimization
      - Attract and engage with potential customers across 140+ online directories with Chatmeter's listings optimization solution.
    - Local Pages
      - Improve your SERP ranking and increase your online visibility while impressing your customers with the information they seek.
    - Surveys
      - Gain a 360° view of your customers’ wants, needs, and expectations with Chatmeter's survey solution.
Industries
Services
Partners
- Agency
Resources
About

Analytics and InsightsNow there’s a smarter way to listen

Unlock powerful insights to support your brand strategy and deliver CX excellence throughout your brand’s online customer journey.

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AI: the real power behind CX excellence

Multi-location businesses benefit from local and competitive brand insights and the true voice of the customer using Chatmeter’s AI-powered platform. It’s more than Return on Investment—it’s all about Return on Intelligence.

90%

of consumer feedback sits in unstructured data

Keep a real-time pulse on
customer feedback

The Chatmeter sentiment analysis solution — Pulse — leverages natural language processing and machine learning to give you the brand intelligence you need, including displaying location-based trends in real-time. Pulse pinpoints issues before they get out of hand and reveals opportunities for growth, employee recognition, and product and service opportunities.

Leverage brand
intelligence reporting

See how your brand is really performing and what your customers think by putting your data to work and turning insights into action. Share location-specific analysis with distributed teams and ensure unified visibility of the customer data that matters most — their feedback! You tell us your reporting specs, and we’ll automate the rest.

View SEO rankings and
your LBV score

Get found more quickly. Chatmeter’s Local Brand Visibility (LBV) score is your secret weapon for measuring local SEO success. Understand your brand’s online presence and see how you stack up against the competition around the corner or across the country.

Connect to your preferred
BI application

Ingest customer feedback into your preferred Business Intelligence platform such as Tableau, Domo, Spotfire, Qlik, and more. Combine data assets and maximize your ability to make impactful business decisions.

Ensure your success

Trust the one platform that turns unstructured data into insights that enable exceptional customer experiences and brand growth.

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Chatmeter powers results every day

“We really love how easy and intuitive the Chatmeter dashboard is to use especially the bulk review responding feature it’s really helped us to streamline our response process.”

Bernice Plange | Pure Multi-Family

“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover!”

Courtney Osborne | Fath Properties

“Chatmeter’s Workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our clients.”

Kathryn James | Conn’s Inc.

“We are thrilled with the results from Chatmeter’s AI Generator and are excited by their AI roadmap, which will empower us to deliver even better customer experiences.”

Director of Digital Marketing and Reputation | RAM Partners