Stay ahead of the competition and lead the online conversation about your brand. The best way to gain trust and improve customer loyalty is by building authentic connections online and off. Our user-friendly platform facilitates positive customer engagement by enhancing online listing accuracy at every restaurant location and even comparing your visibility and reputation to the competition in real-time.
Today’s most successful restaurants manage and enhance the customer experience at every touchpoint regardless of whether or not buyers set foot inside a location. The massive evolution in food delivery, curbside pickup, and consumer habits require restaurants to be nimble and pivot quickly to meet ever-changing expectations and desires. Lock into your ideal customer’s needs and adjust your CX strategy anytime, anywhere with Chatmeter.
Reputation and information accuracy has a huge influence on the restaurant and food service industry.
Over the course of the pandemic, the restaurant industry lost around $240 billion in sales and had to pivot quickly implementing new technology, operations, services, and more. It’s vital that restaurant brands think about how new services, technology, and changes in operations affect the customer experience and brand awareness.
"We genuinely believe in this product and know it is making a difference for our operators and guests. Since switching to Chatmeter, we have quickly identified key areas of opportunity to enhance our overall guest experience."
"We were monitoring review sentiment manually. With Pulse, we can track topics more consistently and the AI system does a good job of successfully assigning the correct positive, negative, or neutral feeling."
