Propel Your Brand Strategy With Real-Time Analytics

Straight From The Voice of Your Customers

For multi-location brands, managing a strong and responsive online reputation across dozens, hundreds, or even thousands of stores isn’t easy. The good news? Each time a customer interacts with your brand online, the experience offers a virtual treasure trove of unstructured data taken straight from the voice of your customers.

Chatmeter’s Analytics Studio transforms every click, search query, and customer review into tangible, actionable data that you can use to implement agile changes at a single location, within a region, or company-wide.

By using metrics aggregated from providers like Yelp, Google, Apple Maps, and Facebook, Chatmeter is your single source of truth, offering unprecedented insight into the minds of your buyers. From exploring customer sentiment in real-time to comparing your current star ratings against local competitors, Analytics Studio offers invaluable insider intelligence designed to guide and propel your brand’s success

Turn Online Conversations About Your Brand into a Reputation Management Strategy:

• • Follow Keywords to uncover pain points, trends, and successes across your location
  • Pinpoint and Resolve standout or recurring issues before they get out of hand
  • See Which Employees and Locations Excel – and where support is needed
  • Track Consumer trends star ratings and review responses rates
  • Access Advanced Filtering Features to identify and decipher any in-the-moment or ongoing trends impacting your customer’s brand experience

Turn Unfiltered Data into In-depth Reports

Analytics Studio collects metrics pulled from across the Chatmeter platform, including key star-rating statistics, review response rates, customer sentiment breakdown, and competitor comparisons. Then, it converts this vital information into easy-to-understand visual reports, charts, and graphs. With Analytics Studio, you can:

• Deliver scheduled, automated reports to key players across your organization from corporate leadership to individual store managers
• Download real-time metrics for a quick snapshot of a single location or across your entire organization
• Create and share fully customizable reports to maximize brand-wide transparency

Streamlined Integrations and Customizations

Access honest, unfiltered customer feedback to complement your company’s preferred Business Intelligence (BI) tools including Tableau, Domo, Spotfire, or Qlik. Get specific with your data by building queries that provide your BI team with the metrics necessary to develop smarter business strategies.