of Americans say online reviews have an influence on their decision to purchase a product or service.
Customers can be lost by just one bad review.
Our dashboard allows you to easily monitor and respond to these reviews, all in one convenient location.
Spy on competitors, see how you compare, and learn from the leaders in your area.
Receive daily email alerts when you have a new review or content that requires your attention.
Easily understand and determine the attitude of the reviews your customers are posting.
One bad review can cost you 30 new customers! (Convergys, 2012). In today’s connected world, you need to engage with customers to create loyalty and let them know your listening. Turn a negative into a positive and respond before it drives away business.
Reviews are a great way to monitor your customer service and your competitors. Our service enables marketers to own the customer experience at every location from discovery through fulfillment and work with the operations team to address issues.
Respond to reviews online and demonstrate that your brand cares about the customer to drive loyalty and referral business.