Analyzing over 1,000,000 locations and billions of customer reviews, social media mentions, blogs and articles since 2009
Our trusted data and actionable results have helped:
Review Management
Chatmeter reputation software monitors all your stores on a daily basis and notifies you right away of new reviews found on over 20 local search and review sites. Benchmark each location along with competitors and receive daily alerts of new reviews to respond and engage customers.
Review Monitoring
Our dashboard allows you to easily monitor and respond to these reviews, all in one convenient location.
Daily Email Deliveries
Receive daily email alerts when you have a new review or new content pertinent to your brand.
Competitive Benchmarking
Spy on competitors, see how you compare, and learn from the leaders in your area.
Sentiment Analysis
Easily understand and determine the attitude of the reviews your customers are posting.
Yelp Knowledge Partners
As a Yelp Knowledge Partner, Chatmeter ensures all of our clients have full access to monitor, measure, and respond to their Yelp reviews.
Remember:
- Yelp receives over 170 million unique monthly users
- Customers have posted over 148 million reviews on Yelp
- 90% of Yelp users say positive reviews impact their buying decisions
Customer Feedback Platform: Reviews, Surveys, Widgets
Chatmeter’s Review Builder service enables companies to collect and analyze customer feedback, helping them to improve the customer experience at each location. Use our widget to easily promote customer testimonials and push fresh content to your location pages.
CUSTOM EMAILS, TEXT MESSAGES, AND LANDING PAGES
Start with our templates and customize to match your brand/message. Change everything, or stick to the fundamentals.
DRIP CAMPAIGNS AND SURVEYS
Start with our templates and customize to match your brand/message. Change everything, or stick to the fundamentals.
MODERATE THE NEGATIVE AND PROMOTE THE POSITIVE
Take action on customer complaints and place customer testimonials on your website.
SHAREABLE WIDGETS
Share reviews on your website and store pages with our streamlined widget. Increase traffic, engagement, and SEO value – all with a copy and paste.
Local Listings Management
Software
Chatmeter’s listing management dashboard will track the chatter across the social web, analyze sentiment, highlight issues to address, and provide 1-click access to participate in the conversation.
Listing Management Made Easy
Audit all your locations at a glance for inaccuracies and quickly populate your business’s name, address phone number, and other key information in online business listings or “local listings” sites. Create new profiles and existing listings are updated with the most current details. In some cases, we see more traffic from these local sites than to the actual domain so it is critically important that you rank high for when someone searches in your area, they’ll find you.
Social Media Analytics
Chatmeter will track the chatter across the social web, analyze sentiment, highlight issues to address, and provide 1-click access to participate in the conversation.
SOCIAL MEDIA MONITORING
Our dashboard allows you to easily monitor the social web and participate in the conversation from one location.
PERFORMANCE METRICS
Easily view the chatter from all of your social media channels, in one convenient location.
Local SEO Rank Tracking
Chatmeter is the only online reputation and SEO management platform that pulls all your local results together in one accessible place. A single glance at the Chatmeter local rank checker shows how all your locations are doing in terms of both web and map-based results.
Make sure your stores are on top!
Close the loop and track your improvement with our integrated local SEO Rank Tracker. Historical rankings measure your visibility on major sites like:
Chatmeter has been a pleasure to work with and have delivered on everything they promised. We are pleased with how they have enabled our guest relations team to recover more guests then we thought possible. The technology has allowed us to make managing user-reviews sites and rankings scalable, and it’s become a real priority for our organization.
Our dealer customers recognize the importance of what their customers say about them online. We are pleased to partner with Chatmeter because they provide a single, accurate, easy to use tool to measure the impact of reviews, social, and local SEO for each dealership. Our dealer customers recognize the importance of what their customers say about them online.
Chatmeter has greatly improved our ability to retrain, and sometimes reset, how we engage with customers. It has increased the ability for our store managers to action feedback in a timely fashion. With Chatmeter we are also able to respond to our customers to let them know we hear them and are thankful for their feedback.