What Does a Seamless Omnichannel Experience Look Like Post-COVID?
As countless businesses continue reopening across the country, Chatmeter has introduced our first mobile app, LocationHQ, to help businesses optimize their local brand reputation from anywhere. Chatmeter’s reputation management mobile app provides the needed functionality to make location edits instantaneously right from your phone, providing your customers with accurate location information and maintaining trust in your brand.
About The LocationHQ App
The LocationHQ reputation management mobile app gives Chatmeter users access to key features from the Chatmeter dashboard. Users can now monitor their reviews and update their listings no matter where they are. The app is designed to give every user better access and more control over the locations they manage, from business hours to review responding.
Chatmeter customers can leverage the mobile app to make single-location listings changes as they happen. The LocationHQ mobile app is the first and only phone app that gives users the power to make changes and monitor listings across multiple directories. Listing changes to the business hours, phone number, website, address, among other options within the app allow businesses to update their information at a moment’s notice.
On average, business listings change every 6 days due to suggested edits, photo updates, and other user-generated content. Users can keep track of all their locations with at-a-glance metrics and location details across Tier 1 sites like Google, Facebook, Yelp, Apple Maps, and more.
The LocationHQ mobile app empowers teams to stay connected with local customers through seamless review management tools. Real-time alerts, brand-verified response templates, and a built-in workflow all make it easier for users to deliver superior customer service on the go. With single-click and deep filtering options, Chatmeter users can now access all customer reviews, business responses, and review stats all from an easy-to-use mobile app.
Location managers can easily respond to reviews or submit responses for approval from within the LocationHQ app. This gives on-location users the ability to respond to and resolve customer issues quickly. When 53% of customers expect reviews to be responded to within the hour, the LocationHQ app is designed for brands looking to provide enhanced customer service.
Ready to get started with Chatmeter’s LocationHQ mobile app? Download it from the App Store for iPhone users or Google Play Store for Android users today.