REVIEW MANAGEMENT

Engage with your local customers from a global perspective. See how implementing a strong online review strategy can build trust and drive customer loyalty. Chatmeter’s review management platform puts your brand in complete control of the conversation everywhere – all from one easy to use dashboard.

UNLOCK THE POWER OF ENGAGEMENT

0%

97%

OF CONSUMERS SAY ONLINE REVIEWS INFLUENCE THEIR BUYING DECISION

0%

88%

OF CONSUMERS TRUST ONLINE REVIEWS AS MUCH AS PERSONAL RECOMMENDATIONS

REVIEW MANAGEMENT

You’ve Got This…

Cut through the clutter, Chatmeter’s review management tools make it easy to identify, escalate, and respond to the most important reviews. Our platform is designed to help multi-location brands and agencies out-rank competitors and ultimately grow your business.

  • Monitor reviews
  • Track review quality and quantity
  • Measure against competitors
  • Review rating trends
Summary of online review stats in Chatmeter dashboard
Chatmeter Review Responding Example

REVIEW RESPONDING

Don’t You Wish Everything Was This Simple?

Responding to online reviews can be overwhelming. With Chatmeter, it doesn’t have to be. Take control of the conversation with easy to use review responding tools. Custom templates and bulk responding cuts the workload in half, making it easier than ever to engage with your customers.

  • Responding in the dashboard
  • Bulk responding
  • Custom templates
  • Rotating template responses
  • Merge tags for personalization

Suggested Response

Looking to speed up the review responding process?

Chatmeter’s suggested response uses Natural Language Processing (NLP) to suggest the most appropriate response to any review, eliminating guesswork and ensures a branded experience.

  • Leverages industry, sentiment, and review rating data

  • Single review basis, under 5 second response time

  • Ability to click through 3 suggested responses and select which is best

REVIEW BUILDER

Get The Real Story

Get more feedback with Chatmeter’s custom feedback surveys. Review Builder gives you insight into the local customer experience at every location. Learn about your customer wants and needs before they end up in your reviews.

  • Customizable templates
  • 3 Unique survey options
  • Widgets let you display reviews on your website

CUSTOM ALERTS

Forget FOMO

Real-time alerts help your team respond quickly to reviews. Giving you control over the conversation no matter where it takes place.

  • Automated user assignment
  • Task reporting
  • Easy responding
  • Seamless coordination between teams
  • Easy approval process
Pulse Sunburst

PULSE

It’s More Than A Feeling…

Be in every location without leaving the office. Identify the customer sentiment at every location with Pulse by Chatmeter. Pulse puts hours back into your day by turning unstructured customer feeback into at-a-glance text analytics. Get more out of your customer reviews with Chatmeter’s Pulse.

  • Sentiment analysis

  • Text analytics

  • Interactive high-level insights

THE LOCATIONHQ APP

Take Chatmeter On-The-Go

Empower your team to stay connected with local customers through Chatmeter’s mobile app. Discover how real-time alerts, brand verified response templates, and a seamless workflow can help your team deliver superior customer service on the go.

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Trust The Experts

Need more help managing your reputation? Trust Chatmeter’s ChatExec team to professionally manage reviews for you. Not only do we take care of the responding for you but we make sure your brand’s voice always shines through.  

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KEY FEATURES

EXPERT SUPPORT AT EVERY STEP ALONG THE WAY

Trust Chatmeter’s dedicated customer success team with world-class NPS score of 76 to provide you with unparalleled support. Our easy onboarding process, monthly check-ins, and quarterly business reviews are the true secret to customer success.

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HOW SUCCESSFUL IS YOUR REVIEW MANAGEMENT STRATEGY?

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