Chatmeter’s work with one of the top-rated banks in America to increase online visibility and improve the customer experience across hundreds of branch locations.
THE GOAL
- Improve accuracy across all branch listings to improve trust among consumers and search engines.
- Generate and track customer reviews to analyze trends and customer service deficiencies allowing each branch to improve overall customer experience.
- Implement an easy to use and engaging marketing strategy that differentiates themselves from competitors and improves online visibility.
THE APPROACH
Invest in a high quality and effective local SEO solution that will allow them to improve their branch listing accuracy and increase their online visibility.
- Equip corporate with easy access to relevant branch reviews, allowing them to act on customer feedback and improve the overall customer experience.
THE RESULTS
After 6 months with Chatmeter
0%
304%
PAGE 1 RANKINGS INCREASE
0%
99%
LISTING COVERAGE
AND ACCURACY
0%
800%
IMPROVED RESPONSE RATE
- Response rate improved by 800%
- Total # of reviews increased by 53%
- Page-1 rankings increased by 304%
99+% listing coverage and accuracy
- Google rating increased from 3.2 – 4.0
