Financial2019-01-04T19:10:36+00:00

FINANCIAL

Chatmeter’s work with one of the top-rated banks in America to increase online visibility and improve the customer experience across hundreds of branch locations.

THE GOAL

  • Improve accuracy across all branch listings to improve trust among consumers and search engines.
  • Generate and track customer reviews to analyze trends and customer service deficiencies allowing each branch to improve overall customer experience.
  • Implement an easy to use and engaging marketing strategy that differentiates themselves from competitors and improves online visibility.

THE APPROACH

  • Invest in a high quality and effective local SEO solution that will allow them to improve their branch listing accuracy and increase their online visibility.

  • Equip corporate with easy access to relevant branch reviews, allowing them to act on customer feedback and improve the overall customer experience.

THE RESULTS

After 6 months with Chatmeter
0%

304%

PAGE 1 RANKINGS INCREASE

0%

99%

LISTING COVERAGE
AND ACCURACY

0%

800%

IMPROVED RESPONSE RATE

  • Response rate improved by 800%
  • Total # of reviews increased by 53%
  • Page-1 rankings increased by 304%
  • 99+% listing coverage and accuracy

  • Google rating increased from 3.2 – 4.0
Chatmeter Financial Services Review Counts Impact

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