Creating Lifetime Customer Value:
A Fireside Chat with H&R Block Canada
LIVE CANCELED, GET THE RECORDING
We apologize that the live broadcast of the webinar had to be canceled. The webinar will be recorded and sent to anyone who registers soon.
H&R Block is the choice for tax preparation services in Canada. But that choice only happens once a year, in a very crowded market. How do you drive deeper loyalty to retain customers year after year and stay top of mind?
Client Experience Manager Carla Lestinho will share her insights, including:
- Understanding the insights critical to the VOC
- Diving into metrics that matter for customer retention
- How to create a rapid response strategy for customer reviews
- Why customer loyalty matters
Get the Recording Later!
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