ALCO Management Reputation Management Case Study

Lacking resources, ALCO Management was looking for a way to monitor their listings and manage their reputation. All from a single dashboard. By partnering with Chatmeter the company was able to keep its promise of being as responsive, reachable, and transparent with its residents as possible.

The Goal

• Improve their response strategy in order to increase their online visibility.
• Strengthen their relationship with residents by responding to public comments as quickly as possible.
• Not only earn more reviews but earn better reviews to bring in more prospective residents.
• Free up time in the marketing department by centralizing reputation management

The Approach

• Work with Chatmeter to streamline their review response strategy through custom templates.
• Respond to old reviews that were received even before they started working with Chatmeter.
• Leverage Chatmeter as their “responsive hub” in an effort to maintain transparency with residents.
• Centralize all logins into a single dashboard to reduce the time it takes to respond to comments.

The Results

• 71% increase in clicks to the website.
• 436% increase in photo views on Google.
• 18% increase in 5-star reviews.

By partnering with Chatmeter, ALCO Management was able to keep their promise of being as responsive, reachable, and transparent with their residents as possible. Through the use of a single dashboard, they were able to monitor their listings and manage their reputation, resulting in significant improvements to their online visibility and relationship with residents.

Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top-notch, they are always helping, engaging, and informative. 10/10 would recommend!”

Happy Customer