CareVet case study

See how CareVet partnered with Chatmeter to boost productivity, increase brand awareness, and deepen customer relationships

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CareVet, a network of 175 veterinary hospitals across more than 30 states in the United States, knows how to put people and pets first.

When Chief Marketing Officer Emma Ehll joined CareVet in 2019, she understood that maintaining a quality online reputation for a large, flourishing network of veterinary hospitals with a small marketing team proved tough.

The challenge

CareVet needed a robust solution that would allow it to maintain its reputation for great customer service while listening and responding to customer feedback quickly, all while growing at a rapid pace. They needed an online platform that would save the team major time by making processes more efficient.

The solution

That’s when Ehll and her team decided on a partnership with Chatmeter which gave CareVet the opportunity to increase local brand awareness and improve its reputation for delivering personalized, quality care to pet families. Care Vet’s marketing coordinator goes into the platform first thing every day to look at all the reviews, particularly checking for any negative response in need of an immediate response and mediation as fast as possible.

CareVet has also been an early adopter of Chatmeter’s new generative AI tools designed to empower brands to connect with customers more efficiently and personally. The business can now, with a single click, access generative AI to instantly craft intelligent, relevant responses to customer reviews.

“The AI Generator has been super helpful in coming up with unique ways to respond to reviews. With Chatmeter we can pull in tidbits from a review and give us suggestions that allow us to personalize every review response.”
Emma Ehll, CMO, CareVet

The results

The brand intelligence CareVet has gained through the use of the Chatmeter platform has been a game-changer, just see the results:


review response rate


overall star rating


increase in direct searches