A well-known national bank turned to Chatmeter to elevate the brand's online reputation, Google rankings, listings, and overall omnichannel customer experience. With Chatmeter's partnership, they refreshed their outdated review and reputation strategy, increased online visibility, and improved CX across hundreds of branch locations.
Trust is everything in finance. Creating that trust starts online with accurate multi-location data and quick review responses. The bank understood customers expected fast, accurate online information backed by intelligent mobile technology and personalized experiences. They wanted to uplevel their online presence by:
The bank went looking for a high-quality and effective local SEO solution that would allow them to improve their branch listing accuracy and increase online visibility. They settled on Chatmeter because the all-in-one platform made it easy to manage listings and identify, escalate, and respond to every review allowing them to act on customer feedback and improve the overall customer experience.
After six months with Chatmeter, the bank saw a significant boost in its online visibility, listings accuracy, and search ranking metrics:
– Sr. Marketing Manager from the National Bank
