Case study for a national bank
See how a national bank partnered with Chatmeter to boost local search rankings, increase overall review quantity and quality, and improve review response rates across all branches.
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A well-known national bank turned to Chatmeter to elevate the brand’s online reputation, Google rankings, listings, and overall omnichannel customer experience. With Chatmeter’s partnership, they refreshed their outdated review and reputation strategy, increased online visibility, and improved CX across hundreds of branch locations.
The challenge
The bank understood customers expected fast, accurate online information backed by intelligent mobile technology and personalized experiences. They wanted to uplevel their online presence by improving listings accuracy, generating and tracking customer reviews, and implementing an easy-to-use and engaging marketing strategy that differentiated itself from competitors and improved online visibility.
The solution
The bank went looking for a high-quality and effective local SEO solution that would allow them to improve their branch listing accuracy and increase online visibility. They settled on Chatmeter because the all-in-one platform made it easy to manage listings and identify, escalate, and respond to every review allowing them to act on customer feedback and improve the overall customer experience.
“We are extremely satisfied with Chatmeter. We can now respond to more reviews at all of our branches around the country, and keep our listings 100% accurate through the easy-to-use platform. Everyone here loves it!”
Sr. Marketing Manager from the National Bank
The results
After six months with Chatmeter, the bank saw a significant boost in its online visibility, listings accuracy, and search ranking metrics: