BrightView case study

See how  BrightView partnered with Chatmeter to increase star ratings, create a better customer experience, boost trust and loyalty, and strategically grow their brand nationwide.

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BrightView Addiction Center is a rapidly expanding organization that supports patients as they recover from substance abuse issues. By utilizing personalized treatment plans designed for every patient’s unique needs, BrightView creates a positive, respectful environment in an outpatient setting.

The challenge

As BrightView more than tripled in size in about two years, the leadership team wanted to ensure that their extraordinary patient experience were consistently met at every location of their addiction treatment centers. With a desire to actively promote the successes of their positive, people-first patient care as a compelling edge, BrightView decided to launch a comprehensive online reputation management strategy.

The solution

To keep up with growth and ensure consistent patient care, BrightView sought a comprehensive solution to manage and improve its online reputation on a local level. They also wanted to easily track, analyze, and respond to online patient reviews across various review channels on a single platform. After a referral to Chatmeter from another healthcare brand, BrightView chose to invest in the software. From onboarding on, the team felt the positive impact that not only came from Chatmeter’s all-in-one brand management solutions, but also from their hands-on expert support and training.

“Chatmeter has been instrumental in simplifying our reputation management efforts … We look forward to continuing to work with Chatmeter.”
Colin Jeffries, Marketing Director at BrightView

The results

After six months with Chatmeter, BrightView saw a massive boost in their online visibility, reputation, and search ranking metrics as well as a:


increase in
5-star reviews


increase in Google
page one rankings


increase in overall
positive reviews