Author | Chatmeter TeamDate Posted | January 11, 2019

This health care provider increased local search rankings by 3600%

Medical Facilities of America, Inc. (“MFA”), partnered with Chatmeter over 12 months ago in an effort to improve their facilities’ online presence, manage their listings and monitor their reputation online. The skilled nursing and rehabilitation company has been using Chatmeter’s reputation and listing accuracy solution to alert them of resident feedback and identify any inaccurate contact information across all 41 properties in 2 states.

Chatmeter’s location-based analytics has allowed MFA to effectively monitor each facility’s online visibility, reviews, and reputation via a user-friendly platform and customizable email alerts. The service analyzes reviews against competitors, pinpoints listing inaccuracies/duplicates/missing listings, and sends daily email alerts for the Communications Manager to instantly respond thus improving the patient experience across their entire portfolio. Actively utilizing Chatmeter has improved MFA’s page 1 presence and allowed them to increase new patient online traffic at each facility.

“We were amazed to see that by following simple Search Engine Optimization (SEO) practices, our search ranking increased nearly 3,600%. We started with only having about 60 keywords on page 1 of the different search engines, to nearly 1,000. Chatmeter’s platform helped us devise a clear strategy to improve our online visibility, and report on our progress as it happened.” Erika Lovegreen, Communications Manager for MFA.

“Seeing Chatmeter assist in such a high online visibility improvement for a company in the healthcare field is very exciting. We are proud to be helping MFA advance their patients’ experience online. We understand that medical experiences are sensitive and responses to reviews from customers should be treated with privacy and compassion. This is a great step in management for the healthcare field.” -said Collin Holmes, Founder and CEO of Chatmeter.

About Medical Facilities of America, Inc. and Medical Facilities of North Carolina, Inc.

Medical Facilities of America, Inc. and Medical Facilities of North Carolina, Inc. (MFA), are regional leaders in providing quality skilled nursing and rehabilitation care throughout Virginia and North Carolina. We’ve been a trusted part of your community for more than 40 years, and are proud to be a dedicated champion of health and wellness throughout the region. Our “flagship product” is the LifeWorks Rehab program, which is available exclusively at MFA LifeWorks Rehab and Skilled Nursing Centers. With over 40 centers currently in operation (and more planned in the future) no other skilled nursing and rehabilitation facilities have greater regional coverage. Like a trusted neighbor, we’re here for you and your family when you need us most, to get you back on your feet and back home as quickly as possible. And best of all, we’re never far away.

About Chatmeter

Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Brand Management platform in 2009, they now analyze and improve over 1,500,000 storefronts for their reviews, rankings, and listings.

They help retailers make a distinct impact on revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. Chatmeter takes this a step further with the only integrated local visibility rank tracker so you can measure ROI using a complete local presence management platform in the world. As an exclusive Yelp Knowledge Partner, Chatmeter enables its clients to have the ability to display full-text Yelp reviews, along with existing data streams from other channels such as Google, Facebook, Bing, Tripadvisor, Yahoo and many industry-specific review sites.

The benefit for the clients is complete online presence management simplified into a single platform. They also power a white-label reputation management platform for many agencies across the U.S. and Canada. Some clients include Kohl’s, Lincoln Property Company, Tire Kingdom, Comcast, Aaron’s, Bruegger’s Bagels, Auto Trader, and Verizon Wireless.