What if you could connect every signal – social media, reviews, surveys and listings– from your customers into one single view?
It wasn’t possible – until now.
At Chatmeter, we’ve revolutionized multi-location businesses by unlocking the power of unstructured data trapped in reviews, social conversations, surveys and more. Multi-location businesses have gained unprecedented insights into what their customers really think and what needs to change– in just a few clicks.
And now, we’re joining Alchemer to take that mission further than ever before. Together, we’re creating the most complete and actionable view of the customer, connecting every signal, from a five-star review to a survey response, into a single feedback ecosystem.
More power for Chatmeter customers
This is more than a new chapter. It’s a game-changer for our customers. By joining Alchemer, Chatmeter gains:- Direct feedback capabilities through Alchemer’s Surveys and Digital solutions, making it possible to capture insights at every touchpoint.
- AI-powered analysis of both structured and unstructured feedback —spanning surveys, reviews, and social content—turning customer comments into clear, actionable themes.
- 400+ integrations that push insights into the tools you already use, from CRM and marketing automation to support and BI platforms.
- Unified feedback collection that combines indirect signals like reviews with direct and unstructured feedback, providing real-time, actionable intelligence that turns customer insights into competitive advantage.
More ways to capture feedback
So who is Alchemer? Alchemer is the leader in survey and direct feedback, helping you ask the right questions at the right moments to capture more of your customers’ voices. By expanding how businesses gather and understand feedback, Alchemer makes it easier than ever to transform insights into meaningful action. With Alchemer, Chatmeter customers can tap into powerful tools and resources that bring customer feedback to life:- Surveys: From quick one-time polls to enterprise-wide feedback programs, Alchemer’s survey tools give teams the clarity to ask, listen, and respond at scale.
- Digital: In-app prompts and web intercepts help businesses engage customers in real time, right where the experience happens.
- Pulse (open-text analytics): AI-powered analysis turns open-text feedback into clear themes and insights, so teams don’t just collect comments—they understand the “why” behind them.
More ways to connect customer signals
And that’s just the beginning, because Alchemer doesn’t just capture insights, it sets them in motion. Alchemer connects feedback with 400+ business systems, CRM, marketing automation, customer support, BI, and more, so you can close the loop faster and show the impact of your programs. For Chatmeter customers, this means:- No more silos: Your customer insights don’t stop at the dashboard or report. Feedback flows seamlessly across your tech stack.
- Real-time action: Insights move automatically into the tools your teams rely on, from Salesforce to HubSpot to Zendesk. Eliminating bottlenecks, so feedback can trigger real-time action.
- Bigger impact: When direct and indirect feedback meet in one ecosystem, every signal becomes more powerful and actionable. Close the loop faster by meeting customers where they are.
Why this matters now
Customers aren’t just filling out surveys or leaving reviews, they’re doing both, often in the same journey. To truly understand and improve experiences, businesses need to see and connect all those signals.As our CEO John Mazur shared: “This marks a defining milestone for Chatmeter. Now, with Alchemer, we can unify every signal into a single source of truth — giving companies the clarity and speed to innovate, strengthen relationships, and grow with confidence.”The combination of Chatmeter and Alchemer isn’t just about bringing two platforms together. It’s about giving businesses the clearest, most complete view of their customers, and the tools to act on it. By bringing together Chatmeter’s reputation and brand intelligence with Alchemer’s survey, automation, and integration expertise, you gain faster insights, smarter decisions, and customer experiences that win loyalty at every location. We’re thrilled about this next chapter and can’t wait to show you how much more powerful your customer intelligence will become as part of Alchemer. Learn more about what’s ahead here.