Chatmeter In The News
Chatmeter has been growing like crazy lately, and with that has come some pretty exciting news stories on our company. In case you haven’t had a chance to check out all the great things Chatmeter has been a part of in the past few months – here’s a recap.
With the majority of consumers preferring to research online and shop in-store, businesses should leverage the anticipated surge in online searching during Prime Day to their advantage, explains Collin Holmes, founder and CEO of Chatmeter.
Chatmeter Announces Investment by Providence Strategic Growth to Extend Market Leadership and Support Tech Innovation
Chatmeter, a leader in local search marketing and reputation management for multi-location businesses, today announced a strategic investment by funds advised by Providence Strategic Growth (PSG), the growth equity affiliate of Providence Equity Partners, a premier global asset management firm focused on the media, communications, education and information industries. The investment aims to fuel Chatmeter’s next phase of growth to support rising demand for sophisticated local brand management technology.
Chatmeter, the leader in local search marketing and reputation management, today announced several key appointments to its leadership team including Sridhar Nagarajan, Vice President of Product; Coua Phang, Director of Human Resources; and Justin Allen, Director of Sales. The appointments are reflective of the company’s consistent growth, which includes 1,000% revenue growth since pivoting the technology to support multi-location businesses five years ago. The growth reflects the spike of major national brands addressing the increasing importance of local search, online reputation management, and voice engine optimization.
Chatmeter is named in Forrester’s Overview of 17 Social Suite Providers. See what you can expect from the Chatmeter social suite and how our tool is designed to help enterprise brands with their social media strategy.
In the last two years, customer sentiment, and the analysis of it has evolved dramatically. Traditionally, a company may have conducted surveys and analyzed the feedback to gauge customer’s feelings towards the brand. This is not only time consuming, but it also provides the feedback of a very small subset of the customer base, as only ~5-15% of people take the time to respond to a survey. Now, businesses are able to gather hundreds of online reviews and social media mentions to gain a more accurate and all-encompassing picture of how their brand is perceived.
Healthcare professionals need to think of their services and practices as brands, according to research released this week that suggests the industry has poor optimization and branding practices, along with slow response rates to patient reviews. All these elements prevent healthcare professionals from being found in search results. The Chatmeter report analyzed 10 of the largest healthcare systems to determine those most optimized online.
To shed light on how prepared brands are for this voice search takeover and where they need to focus improvements, Chatmeter’s quarterly Local Brand Report reveals how prepared 12 of America’s biggest retail and restaurant brands are for voice search in 2019. The report uses real customer data to determine the biggest areas of opportunity for a brand to increase its visibility in search engines and improve the online-to-offline customer experience.
In this report, Chatmeter appears among other key players involved in the Review Management Software market across the globe. Further, it provides the company and product introduction and their position in Review Management Software market. This report incorporates market growth driving factors and restraints of this market.
To find out which trends have the industry excited, ClickZ and Chatmeter teamed up for a research report to ask 700 digital marketers and SEOs the following question: “In the next 12-18 months, what are the five biggest challenges/opportunities you see for the industry?”