The 2024 Holiday Shopping Report

Find out how retail shoppers’ expectations are changing for their holiday shopping experiences.

By analyzing more than 24,000 reviews across major retailers, the Chatmeter team can see

  • What customers appreciated and what they didn’t in 2023
  • How pricing affected customers in the age of inflation
  • How retailers can use their reviews to get real insight into their customers at scale
  • Whether the days of “supply chain issues” are really over in the eyes of retail shoppers

Download the report today to dive deeper into these insights — and see how our team built this report with real data.

Get the data

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Chatmeter makes it easy for multi-location brands to create real-time customer experiences that drive brand love, loyalty, and long-lasting impact. The Chatmeter platform delivers unmatched brand intelligence and results through actionable insights, automated reputation management, and data optimization across channels.