Reputation managementCustomer connections – accelerated

Helping multi-location brands keep a pulse on the health of their business through real-time customer insights.

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Build consumer trust through your brand reputation

Unlock success through customer engagement. When you listen to and engage with your customers, you forge stronger connections, foster loyalty, and outpace the competition.

89%

of people use reviews to evaluate quality

Uncover sentiment themes
and trends with Pulse

Extract insights from customer reviews using Pulse, Chatmeter’s AI-powered sentiment analysis solution. Synthesize millions of unstructured data from customer reviews, comments, photos and more to gain deep understanding of customer experience. 

Ensure your customers
know they are heard

Respond to customer feedback whether your have 100s or 1000s of comments, as quickly as they post. Choose the approach that works for you: Generative AI, Suggested Response templates or custom responses-Natural Language Processing ensures the right response every time. 

Measure your
online presence

Assess your brand’s online strength across five key areas using Chatmeter’s Local Brand Visibility (LBV) scoring system. Watch your LBV score tick up as you implement data-driven CX strategies informed by signals such as reviews, links, profile strength, and more. You can even see how your score stacks up against your competitors!

Translate reviews from
your global customer base

Transcend language barriers and engage with your customers at every local level on Google, Apple Maps, Bing and Yelp. Understand and address feedback promptly and fully even from afar using Chatmeter’s accurate language translation capabilities.

Protect your reputation

Achieve a comprehensive and detailed view into the minds of all your customers. Understand the things that matter most to them so you can build brand trust and credibility.

Explore our resource library

5 steps to restaurant loyalty & sales with reputation management
Blog
5 steps to restaurant loyalty & sales with reputation management
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Reputation management overview
Demo
Reputation management overview
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Rise Brands case study
Case Study
Rise Brands case study
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Learn more about how Chatmeter simplifies CX and reputation management—all from a single platform

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