For agencies, online reputation management is critically important, but not all of your clients will recognize just how important it is to their bottom line until they have a problem. A single post can spread like wildfire if it goes viral. Gossip used to be furtive whispers from one person to another. Even then, the damage could be permanent.
These days, the whole world can instantly hear half-truths and complete lies. On average, someone only needs to be told something three times before they believe it. How many times can an angry customer write a negative post or review?
Reputation and revenue are inextricably linked in today’s world. A problem in one location can appear on the local news or even attain national prominence, affecting the entire business. Any business needs to know if there’s an online issue with their product or service, as potential customers will certainly do their research (especially if it’s a significant purchase) . One bad customer service experience that used to only have local significance can suddenly go viral, creating a public relations nightmare.
The flip side of online reputation management is learning about the good stuff. It’s equally important to know why customers are buying the product and which features triggered a buying decision. What are customers saying about a new product or service? What is currently trending that can impact the business by pointing to a new revenue stream?
Knowledge has never before been as widely available as it is on the Internet today. The problem is that it can easily become too much of a good thing. No one has the time to keep track of everything that they should, even knowing how important it is that they do so. In fact, without assistance, it’s impossible to know from minute to minute what’s been said. Good or bad, both can fall through the cracks.
The solution is a win-win revenue boost. Your clients really need effective online reputation management. Your agency can provide that with Chatmeter’s white label review management platform. Even better, your agency will be able to differentiate itself from the competition
as the provider of this valuable management software. No enterprise can either fix a customer issue or take advantage of an opportunity unless they know about it. Chatmeter’s exclusive white label reputation management software provides an efficient and cost-effective solution.
Five local competitors are chosen by the dashboard as benchmarks for the local facility. Users can also customize it and pick their own top five competitors. Quickly identify which locations need improvement. Corporate offices will discover the top performers with the best online reputation and visibility.
Full access and reporting is available across the enterprise with customized reports, filters and user access. Export data for any region or other segment. There are unlimited email alerts, logins, and user roles.
Inaccurate and inconsistent business listings can jeopardize the search ranking of the business. Safeguard or improve that ranking by instantly locating missing, inaccurate, or duplicate listings so they can be corrected or deleted. Also, compare store listings for various keywords and categories and track improvement with user-friendly charts.
Our white label reputation management dashboard puts all of your local SEO and reputation management data at your fingertips. Track both local and organic search results. Filter search results by date or location and track improvements. Check individual listings for multiple keywords and categories.
Pictures tagged to each store or location will be gathered from multiple social media for viewing in one convenient spot. Missing and incorrect listings will be identified for correction. Use web images to discover customer service issues that need to be addressed.
Track your online reviews with daily alerts of new reviews. Engage customers by responding to online reviews. Compare yourself to the competition and learn from their successes and failures. See a quick visual report of negative, neutral, and positive reviews.
If you depend upon traditional “brand monitoring” tools, you’re missing more than 50% of the social media mentions. Our white label reputation management social analytics software is location-based and will locate posts on sites such as Facebook Places or Yelp that don’t mention the brand in the comment. Review and analyze all of the chatter from one convenient location.
It is easy to manage tasks on the user-friendly white label review management dashboard. Receive task recommendations for each location and track progress. The dashboard will notify you when tasks have been validated online and are completed.
Automotive: Dealerships use a 3-in-1 reputation management and local SEO platform, allowing easy monitoring and management of all online reviews and social media chatter for each location. Local SEO is improved in search engines as well as local search directories and portals.
Multi-Family: Almost all potential residents search for reviews and other information online before making a decision. Know what they’re looking at.
Restaurant and Retail: Negative reviews cost customers. Positive reviews increase revenues. A 1-star increase in a Yelp rating = 5-9% revenue increase. A restaurant or store with a rating of 4 out of 5 stars will have 21% higher sales than if it had a 2-star rating. Each negative review can cause 30 potential customers to visit a competitor instead.
Chatmeter became the first local reputation platform in 2009, focusing on increasing revenue for agencies and enterprise retail brands that are managing multiple locations. In the years since, we have grown consistently and are currently analyzing and improving the reviews, listings, and rankings of more than 500,000 storefronts. Chatmeter has catapulted to a prominent position in the industry due to our extensive list of both private and public review management white label partners.
Our growth has been the result of our dedicated focus on revenue enhancement, such as the distinct revenue impact that retailers experience when they are able to identify the reasons behind their customer’s choice of their store versus their competitors. This information is provided with data pulled by our white label review management tools from their online presence.
We’re proud of our lengthy client list, including Sears, Mercedes-Benz, Verizon Wireless, Honda, Comcast, Blimpie, Aaron’s, Kohl’s, Bruegger’s Bagels, Texas de Brazil, Ninety Nine Restaurant and Pub, and Dickey’s BBQ.
Discover how easy it is to increase revenue by managing the online presence of multiple locations. Take advantage of opportunities that would have been missed. Our complimentary demo will specifically show you how this will increase revenue for you and your client.
One of our expert local search consultants will use your actual stores to walk you through the platform, showing you exactly where you are losing money.
Read the comments from customers that are appearing across the web, highlighting your areas needing improvement.
It’s never been easier to make a positive impact on your bottom line. Contact Chatmeter today!