How Duffy’s Partnered with Chatmeter

Knowing that 85% of people put trust in restaurant reviews found in online searches, Duffy’s partnered with Chatmeter to increase their online visibility and stand out from the competition. The goal was to improve the customer experience and earn better reviews.

The Goal

• Increase online viability by getting more locations on
• Claim all of their listings across 100’s of business directories to increase online presence.
• Stay competitive by improving the customer experience and earning 5-star reviews.

The Approach

• Invest in a high-quality and efficient local SEO and review management product that will give them insight into the online and offline customer experience at all their locations.
• Claim, clean, and optimize their local business listings in order to improve their online visibility
• Create a review response strategy that gives better insight into the customer experience and increases their review velocity

The Results

• 114% increase in 5-star reviews on Google.
• 99% listing presence on all directories.
• 8.9% increase in driving direction clicks.

“Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples.”

Dylan Schmer, Digital Marketing Manager