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A 4-DAY VIRTUAL EVENT FOR

MULTI-LOCATION BRANDS & AGENCIES

LEARN FROM THE LOCATION EXPERTS

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In the past 6-months brands have made more operational changes than they have in the past 10-years. What was once a tried and true customer experience is now changing on a daily basis and only the brands who adapt quickly are able to keep up with ever-changing customer expectations. 

The PULSE 2020 virtual event is designed to support Chatmeter customers looking to optimize their online presence and reputation amidst the new set of challenges facing multi-location brands. Join our location experts and industry leaders for a week of innovative strategies, in-depth LocationHQ best practices, and thought-provoking round tables.

COUNTDOWN TO PULSE 2020
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SAVE YOUR SEAT

Featured Speakers

Collin Holmes
Collin HolmesFounder/CEO
Andrew Shotland
Andrew ShotlandCEO
Shar VanBoskirk
Shar VanBoskirkVP Principal Analyst
Mike Vichich
Mike VichichCEO
Cynthia Sener
Cynthia SenerCRO
Amy Nedwell
Amy NedwellDirector of Marketing
Lee Auerbach
Lee AuerbachSVP of Business Development
Sridhar Nagarajan
Sridhar NagarajanVP of Product
Jared Norris
Jared NorrisVP of Operations

AGENDA

Tuesday October 13th

Let’s face it, 2020 has been a rough year. No one could have predicted the financial and reputational impact on businesses this year. This is why our CEO, Collin Holmes joined by local search expert and Tidings founder, David Mihm, will be taking a moment to reflect on some of the changes we’ve seen throughout 2020 and what it means for the future of local search. As we look to 2021, this webinar is vital for understanding the shift in consumer behavior post-pandemic.

Join this webinar to learn:

  • How the local ranking factors have changed.
  • What’s the deal with voice search?
  • Local Search trends for 2021 and beyond.

Duration: 60 Minutes

The circumstances of 2020 brought to a head the quagmire that has been brewing for marketing leaders over the last 5 years: That chief marketing officers need to drive customer obsession at their firms, rather than just guiding ad buying and promotions. Join this session with featured speaker, Forrester VP Principal Analyst, Sar VanBoskirk, as she explores how marketing has changed in 2020 and what CMOs should do to help their companies survive and grow through the current recession. And, get ready to chart your own course. Participants will have a change to profile their company’s pandemic mode in order to identify the best priorities for them.

Expect to learn:

  • How are CMOs shifting their budgets and strategy?
  • What lessons can CMOs learn from companies that are thriving in the current circumstances?
  • What should CMOs do to initiate customer-obsessed strategies at their companies?

Duration: 60 minutes

PRODUCT WORKSHOP

Duration: 30 minutes

Focus on the data that matters with Analytics Studio. With customizable reports built for your team’s goals and executive-level insights, your brand can understand the true story behind the data. Join this webinar to learn how your brand can make confident business decisions based on intelligent data with Chatmeter’s Customer Success Managers Gaby Tischler and Allen Rosenbaum.

Join this webinar to learn:

  • How Chatmeter’s Analytics Studio integrates intelligent data into one area. 
  • Strategies to get the most insight out of Analytics Studio. 
  • A preview of what Analytics Studio can do for your brand.

PRODUCT WORKSHOP

Duration: 30 minutes

Chatmeter analyzes over 100,000 reviews every single day – and that’s just the start of it. At Chatmeter, we know how valuable actionable data and insight is to brands everywhere. That’s why we developed Pulse – Chatmeter’s intuitive text & sentiment analysis engine. With Pulse behind your brand, your business can make confident business decisions with actionable reports and analytics. Join Chatmeter’s Customer Success Managers, Kylie Carlton and Brady Keller, as they show you how to make the most out of Pulse and its latest updates. 

Join this webinar to learn:

  • The story behind how we developed Pulse. 
  • Why a tool like Pulse is necessary for business success in today’s world.
  • Tips and tricks to make the most out of Pulse.

ROUNDTABLE

Duration: 45 minutes

In this roundtable networking session, we’ll be posing the question “what will local SEO look like in 2025”? Join this roundtable to listen and share your thoughts on where the industry is headed.

*SESSION FULL*

*REGISTRATION REQUIRED – Limited seats available

Wednesday October 14th

ROUNDTABLE

Duration: 45 minutes

In this roundtable networking session, we’ll be posing the question “how are leading brands redefining the customer experience”? Join this roundtable to listen and share your thoughts on the future of CX.

REGISTER

*REGISTRATION REQUIRED – Limited seats available

If expanding your online visibility is at the top of your goals for 2021, this keynote session is for you. Multi-location brands face a unique set of challenges when it comes to SEO, make sure your brand is doing everything it can to ensure all your locations are visible. Join the CEO of LocalSEOGuide.com, Andrew Shotland, as he shares his best strategies for multi-location businesses looking to supercharge their SEO strategy in 2021.

What to Expect:

  • How to adapt to Google’s changing Local SERPs
  • How to use automation to scale SEO analysis
  • Key SEO takeaways for multi-location brands

Duration: 60 minutes

Chatmeter has introduced a lot of new features this year and we’re not done yet! Join Chatmeter’s VP of Product, Sridhar Nagarajan, and Product Marketing Manager Rachel Larsen, as they recap some of Chatmeter’s latest launches and announce the newest features coming this fall. 

Join this webinar to learn:

  • How we decide which features to add.
  • A recap of 2020 launches so far.
  • A sneak peek what’s coming soon.

Duration: 60 Minutes

PRODUCT WORKSHOP

Duration: 30 minutes

Review responding and listings management just got a whole lot easier with Chatmeter’s Mobile App. Whenever and wherever you are, your business can engage with customers and make updates on-the-go. Join Chatmeter’s Product Marketing Manager, Rachel Larsen, and our UX/UI Designer Todd LaSota to learn how our mobile app can streamline customer engagement, communication, and brand management for your business.

Join this webinar to learn:

  • Inside Chatmeter’s Mobile App and features. 
  • How to leverage the Mobile App to make real-time updates.
  • A live walkthrough of the app.

PRODUCT WORKSHOP

Duration: 30 minutes

Your brand may be managing your social media strategy, but are you mastering it? Whether it’s on Instagram, Facebook, LinkedIn, or Twitter, your brand can optimize your social efforts to deliver personalized experiences and create authentic connections through Social Suite. Join Customer Success Managers Lisa Kemp & Olivia Boyer, as they take you through Chatmeter’s robust social platform that can take your social media strategy to the next level.

Join this webinar to learn:

  • The landscape of social media marketing today.
  • How Chatmeter’s Social Suite can help your brand.
  • A deep dive into the dashboard and Social Suite.

ROUNDTABLE

Duration: 45 minutes

In this roundtable networking session, we’ll be posing the question “what steps do restaurants need to take to recover from the pandemic”? Join this roundtable to listen and share your thoughts on where the industry is headed.

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*REGISTRATION REQUIRED – Limited seats available

Thursday October 15th

ROUNDTABLE

Duration: 45 minutes

In this roundtable networking session, we’ll be posing the question “how are financial brands adapting to changes in customer expectations”? Join this roundtable to listen and share your thoughts on where the industry is headed.

REGISTER

*REGISTRATION REQUIRED – Limited seats available

86% of buyers will pay more for a better brand experience but only 1% feel that brands consistently meet expectations. Building a better customer experience means listening to your customer, and for multi-location brands, this means listening at scale. Join Chatmeter’s VP of Operations, Jared Norris, and CEO of Wisely, Mike Vichich, as they discuss how brands can leverage data insights to build an experience that evolves with their customers. 

Join this webinar to learn:

  • How to take customer feedback and turn it into actionable data.
  • Why your CX isn’t working at every location.
  • How consumer expectations are shifting.

Duration: 60 minutes

Forrester is predicting that US marketing budgets will fall by 28% by 2021. After almost a year of reduced foot traffic for local businesses, how are marketers supposed to increase customer acquisition and retention with limited resources? Join Chatmeter’s CRO, Cynthia Sener, and Good Times Restaurants Inc. Director of Marketing, Amy Nedwell, as they discuss how to prioritize, consolidate, and streamline marketing efforts when resources are limited.

Join this webinar to learn:

  • Which marketing efforts make the biggest impact.
  • Is the consolidation of MarTech tools realistic?
  • Valuable lessons learned from marketing during a crisis. 

Duration: 60 Minutes

PRODUCT WORKSHOP

Duration: 30 minutes

It takes a team to tango when it comes to local SEO and reputation management. Fortunately, you can rest easy knowing Workflow has your back. Workflow’s simple system and innovative features allow your team to easily stay organized and prioritize tasks. Join Chatmeter’s Customer Success Managers, Alicia Buckner and Leanna Brown, as they cover how Workflow can help your team stay on top of reputation management.

Join this webinar to learn:

  • How Workflow can help your business control the conversation. 
  • How to leverage Workflow to automate your reputation management strategy.
  • A live dashboard user experience of Workflow.

ROUNDTABLE

Duration: 45 minutes

In this roundtable networking session, we’ll be posing the question “what does it take to rebuild your reputation post-pandemic”? Join this roundtable to listen and share your thoughts on brand reputation.

REGISTER

*REGISTRATION REQUIRED – Limited seats available

Friday October 16th

Join this webinar to hear from a panel of executives on the lessons they learned from the pandemic. From shutting down to completely reimagining their business model, these brands have a lot to share on how they survived 2020. Join Chatmeter’s SVP of Business Development, Lee Auerbach, and a panel of Chatmeter brands as they discuss their biggest wins and losses from 2020.

Join this webinar to learn:

  • Some of the biggest mistakes brands made this year.
  • Which brands are keeping pandemic changes post-pandemic.
  • Ask questions and get real-time feedback and advice.

Duration: 60 minutes

Want a chance to chat with our executive team? Join Chatmeter’s CEO, Collin Holmes, CRO, Cynthia Sener, and VP of Product, Sridhar Nagarajan, as they answer some of your biggest questions about our industry, the future of our company, and anything else you may want to know. This session will be hosted by local search expert, Mike Boland of Localogy.

Duration: 45 minutes

PRODUCT WORKSHOP

Duration: 30 minutes

Chatmeter’s listings management software takes the guesswork and heavy lifting out of listings management. Our local listing optimization and analytics tools can help your brand dominate the search rankings and increase your online presence. Join Chatmeter’s Listings Specialist, Ally Foster, and Chatmeter’s Product Manager, Darren Seibert as they walk you through how Chatmeter can expand and optimize your listings presence. 

Join this webinar to learn:

  • Why listings management is integral for the customer journey.
  • A deep dive into Chatmeter’s listings management tools.
  • How Chatmeter’s listing management service helps brands stay ahead of the curve.

PRODUCT WORKSHOP

Duration: 30 minutes

Whether it’s reviews that are positive, negative, or everything in between – responding to reviews can be made easy when you have templates. Join Chatmeter’s Customer Success Managers Ally Flournoy and Allen Rosenbaum as they provide review response templates to optimize your review management strategy.

Join this webinar to learn:

  • The importance of review management and responding to reviews. 
  • Best practices for different types of reviews. 
  • Review response templates that your brand can use anytime and anywhere.

Want to get more out of your Pulse 2020 experience? Join a roundtable!

See Available Roundtables

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