Support2019-01-15T18:56:27+00:00

Trust Chatmeter’s dedicated customer success team with world-class NPS score of 76 to provide you with unparalleled support. Our easy onboarding process, monthly check-ins, and quarterly business reviews are the true secret to customer success.

“Ally is equal parts patient and assertive, which is what I need when someone is helping me do my job better and faster.”

Tracy Uhl-McNutt, ILS & Reputation Manager, Village Green

“Alicia and Xander are incredible. The entire staff from Collin and on are so great to work with. They bend over backward to help in any situation and deliver the best customer service I have ever had with a vendor in 42 years in the retail industry.”

Dan, Director of Marketing & New Business Development, Pawn America

“Their customer service to their clients is truly top notch. In our regularly scheduled meetings, they are always helping, engaging, and informative with real data. 10/10 would recommend!”

Jacob Harris, Marketing Coordinator, ALCO Management, Inc.

EASY ONBOARDING

Our seamless onboarding process makes it easy for your brand to be up and running in the Chatmeter platform in no time. Learn everything you need to know about the Chatmeter platform in less than 2-weeks.

DEDICATED SUCCESS MANAGER

Every customer receives a dedicated success manager to help guide them along the way. We provide monthly check-ins and quarterly business reviews to ensure customer goals are always met and exceeded.

ACCESSIBLE PRODUCT SUPPORT

Get product support Monday through Friday from 8am – 5pm. All tickets are responded to in less than one hour. Get 24/7 access to our help center for further training information, local SEO education, industry trends, and whitepapers.

WORLD-CLASS NPS SCORE

Our support team has a world-class Net Promoter Score of 76 putting us among the ranks of businesses like Costco and Nordstrom. Unlike other SaaS companies who average a score of 31, we make sure to provide our clients with the best customer service possible. At Chatmeter, you’re not just another number, we care about our clients as much as we care about our product. 

GET THE SUPPORT YOU DESERVE. REQUEST YOUR FREE BRAND AUDIT TODAY.

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