Pulse is Chatmeter’s text & sentiment analysis engine designed to intuitively read, analyze, & report on millions of customer reviews about your brand. Built in-house & trained from our library of billions of reviews our NLP system is leading the industry at an accuracy score of 88%. Filter through the noise & discover actionable insight with Pulse.

“There is no better tool to better analyze what happening within our four walls. Pulse gives a deeper dive into the sentiment value attached to every keyword. As we can manage what is being said inside our of venues, Pulse allows us to manage what is being said outside of the venues.”

Joshua F., Director of Digital & Corporate Marketing, The One Group

SENTIMENT EXPLORER

Ditch The Word Cloud

Explore the common sentiment themes in your customer reviews with the Pulse Sunburst. More than just a word cloud, Chatmeter’s Sunburst allows brands to drill down into specific topics – diving deep into the local customer experience.

  • Industry Leading Sentiment Analysis

  • Advanced Filtering

  • Interactive Design

  • At-A-Glance Insights

Pulse Sunburst
Text Analytics

TEXT ANALYTICS

Get To The Good Stuff

Pinpoint key topics throughout your reviews and get insight into the highest priority customer issues. See how Pulse can help you identify and execute key operational changes with confidence.

  • Statement-Level Topic Identification

  • 3 Sentiment Identifiers

  • Machine Learning Capabilities

LOCATION COMPARISON

Get Competitive

Identify the top performers across every store location. Filter by group, region, or single location in order to pinpoint exactly where you should be implementing any operational changes.

  • Side-By-Side Location Comparison

  • Exportable Data

  • Common Topic Identification

Store Comparison Chart
Text Analytics

INTERACTIVE DATA

With Great Power Comes Great… Insights

Pulse makes big data a thing of the past with digestible review insight. Get actionable reports and analytics designed to help your brand make confident business decisions.

  • Summary Analytics

  • Notable Moment Identification

  • Interactive and Customizable Charts

HOW DO CUSTOMERS REALLY FEEL ABOUT YOUR BRAND?

GET A FREE BRAND AUDIT