Frequently Asked Questions2019-01-03T23:16:42-08:00


Questions about Local SEO and Reputation Management

What is Reputation Management?2018-12-12T19:03:03-08:00

Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.

How can I remove fake reviews from Google?2018-12-06T00:51:48-08:00

There are 9 violations that will allow a business to remove negative or fake reviews from Google.  Click here to learn more.

What is Local SEO?2018-12-12T18:55:47-08:00

Local search engine optimization (SEO) is the act of optimizing your local business listings to rank higher in local searches. This is much more important than regular SEO where consumers are typically in the researching stage. In local search, buyers have intent to make a purchase.

What is the difference between Duplicate Reduction and Duplicate Suppression?2018-12-12T19:04:29-08:00

Duplicate reduction is the act of removing a listing through API. Although this manual process takes longer than suppression, it’s permanent. This is how Chatmeter removes duplicates.

Duplicate suppression is a way of hiding your listings on some of the major search engines and directories like Google, Bing, Yelp, and Facebook. Unlike reduction, duplicate suppression is not a permanent solution and doesn’t do anything to help your rankings.

Questions about Chatmeter

Can agencies use Chatmeter?2018-12-06T00:55:59-08:00

Yes. We partner with several agencies to help them manage the local reputation of all their clients.

How do I get started with Chatmeter?2018-12-06T00:55:26-08:00

Get started by requesting a free demo, we’ll analyze your brand and show you how the Chatmeter platform can help improve your local brand visibility.

What types of companies/industries does Chatmeter serve?2018-12-12T23:57:51-08:00

Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.

Is there a free trial?2018-12-06T00:53:59-08:00

We do not offer free trials. We do however offer complimentary brand audits to give you an inside look at everything our platform can do. Feel free to view your brand audit as many times as you like.

Which countries does Chatmeter serve?2018-12-12T19:18:59-08:00

We monitor locations in 48 countries across the globe. The full use of our platform is only available for businesses with locations in the United States and Canada.

How much does Chatmeter cost?2018-12-06T00:52:38-08:00

Chatmeter’s pricing is customized for each brand based on service needs and the number of business locations.

Questions about the Chatmeter Platform

If our brand is not mentioned in a post, can you track these posts for us?2018-12-06T00:48:23-08:00

Yes. Using our social media tracking tools we can track as many hashtags and locations as you like.

Can I respond to multiple reviews at once?2018-12-06T00:47:45-08:00

Yes. You can bulk respond to multiple reviews at once from within the Chatmeter Dashboard. You can also use rotating custom templates to make responding even easier.  

*Bulk responding is not supported on Yelp.

Can I publish social posts to multiple pages at once?2018-12-06T00:45:58-08:00

Yes, with our social publishing tools you can publish to all your parent and child social media accounts at the same time.

Can I respond directly to reviews within the dashboard?2018-12-06T00:45:23-08:00

Yes. Our platform directly integrates with Google and Yelp which means you can respond to reviews without ever having to leave the dashboard.


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