Chatmeter’s hospitality review management and social listening tools automatically track all brand mentions and customer reviews from major search and review sites like Yelp and Google. We even pull in reviews from the top industry sites like Tripadvisor, Expedia and Booking.com.
With every review and brand mention pulled into a centralized location and run through our powerful sentiment analysis software, hospitality companies can easily monitor trends in satisfaction, pinpoint any operational shortfalls and use direct customer feedback to improve the overall experience.
Fast and effective review responding also allows you to engage with customers online and demonstrate your commitment to service even after customers have checked out.
Optimizing for local search matters more than ever before for the travel & hotel industries. Not only do search engines rely on accurate and consistent listings, but 67% of customers say they lose trust in a brand if they find inaccurate location information online.
Chatmeter’s built in local listing management tools are designed so travel and hotel companies can identify and fix the location-specific inaccuracies and duplications. This produces real search engine and directory visibility returns while ensuring that customers always have correct and up-to-date information.
Know your competitors and how you stack up next to them in the eyes of your consumers. Our dashboard automatically determines and tracks 5 local competitors with the strongest online visibility and reputation for each of your individual locations. This competitive data can be used as benchmarks for comparison and help you to make operational improvements to out perform your competitors.