Hospitality Reputation Management

With Chatmeter’s reputation management software for hotels and travel,  hospitality companies are equipped to monitor and manage all online activity, including reviews, social media, and local SEO. We give you the tools needed to build a stronger online presence and book more rooms.
Analyze Your Brand

Did you know?

  • 78% of consumers think other travelers’ online reviews are extremely or very important for deciding where to stay
  • Local search directories make up over 60% of the local search market online and unclaimed page listings can cost you dozens of potential bookings weekly
  • Hotels and B&B’s that responded to reviews improved engagement levels by 17% and were 21% more likely to receive a booking inquiry

93% of people use online reviews when determining which hotel they want to stay at

Review Management

Chatmeter’s hospitality review management and social listening tools automatically track all brand mentions and customer reviews from major search and review sites like Yelp and Google. We even pull in reviews from the top industry sites like Tripadvisor, Expedia and Booking.com.

With every review and brand mention pulled into a centralized location and run through our powerful sentiment analysis software, hospitality companies can easily monitor trends in satisfaction, pinpoint any operational shortfalls and use direct customer feedback to improve the overall experience.

Fast and effective review responding also allows you to engage with customers online and demonstrate your commitment to service even after customers have checked out.

Listing Management and Rank Tracking

Optimizing for local search matters more than ever before for the travel & hotel industries. Not only do search engines rely on accurate and consistent listings, but 67% of customers say they lose trust in a brand if they find inaccurate location information online.

Chatmeter’s built in local listing management tools are designed so travel and hotel companies can identify and fix the location-specific inaccuracies and duplications. This produces real search engine and directory visibility returns while ensuring that customers always have correct and up-to-date information.

Competitor Monitoring

Know your competitors and how you stack up next to them in the eyes of your consumers. Our dashboard automatically determines and tracks 5 local competitors with the strongest online visibility and reputation for each of your individual locations. This competitive data can be used as benchmarks for comparison and help you to make operational improvements to out perform your competitors.