Chatmeter’s review management and social listening tools automatically track all brand mentions and customer reviews from major search and review sites like Yelp and Google. We even pull in reviews from the top industry sites like aPlaceforMom, Caring.com and SeniorAdvisor.com.
Continuously improve your customers’ experience by listening and learning from what they have to say. Each review is run through our sentiment alanysis tool, turning hundreds of reviews into simplified topics and trends that allow you to understand what you are doing well and what can be done to make the experience even better.
Families place a lot of trust in their senior care providers. We help to build that trust by making it easy to regularly and effectively respond to all of your customers reviews online, showing each reviewer that every customer matters.
Optimizing for local search matters more than ever before. Chatmeter’s built in local listing management tools are designed to identify and fix the location-specific inaccuracies and duplications, producing real search engine and directory visibility returns.
Improving online visibility and local search rankings means that your services will reach more people and allow you to help even more families. Our rank tracking dashboard will tell you how each location is faring for both directory based and general search results, as well as how your brand is doing as a whole.
Know who you’re competing with in your local area and how your reputation stacks up next to them in the eyes of your consumers. Our dashboard automatically determines 5 local competitors with the strongest online visibility and reputation for each of your individual locations to be use as benchmarks for comparison. Competitor monitoring tools allow you to see real time improvements over your competition.