MULTI-FAMILY

How Lincoln Property Company implemented an industry leading Local Brand Management platform to boost online reviews, increase their rankings and improve their ratings – driving more residents to their properties.

THE GOAL

  • Bolster local search rankings and drive more prospective residents.
  • Increase the overall quantity and quality of reviews that they receive.
  • Improve review response rates to residents from all properties.
  • Effectively manage the online presence of all of their properties.

THE APPROACH

  • Evaluate qualified review management platforms and select the best to meet their needs.
  • Conduct an immediate roll-out of the product to all of their managers and successfully train them on daily reputation management procedure.

THE RESULTS

After 1 year with Chatmeter
0%

71%

OVERALL REVIEW
QUANTITY INCREASE

3.5 to 3.8

OVERALL REVIEW
RATINGS INCREASE

0%

57%

PAGE 1 RANKINGS
INCREASE

  • The overall review quantity increased by 71%.

  • The overall review ratings increased from 3.5 – 3.8.

  • 57% increase in pages-1 rankings.

  • 212% improved response rate.

Chatmeter Drives Multi-Family Results

SEE RESULTS FOR YOURSELF

FREE BRAND AUDIT