FOOD SERVICES

How one of the top multi-concept restaurant operators utilized Local SEO and Reputation Management to improve 5 separate brands and increase traffic at over 600 restaurants nationwide.

THE GOAL

  • Improve accuracy across all restaurant listings to foster trust among consumers and search engines.
  • Facilitate positive online customer engagement to improve reputation at the brand and store level, and increase online to offline conversions.
  • Implement an easy to use marketing strategy that differentiates themselves from competitors and improves online visibility.

THE APPROACH

  • Invest in a high quality and efficient review management product that will centralize customer relationship activities for all brands.
  • Equip local store management with easy access to relevant restaurant reviews, allowing them to act on customer feedback and improve the overall customer experience.

THE RESULTS

After 1 year with Chatmeter
0%

443%

GOOGLE REVIEW
INCREASE

0%

223%

TOTAL AVERAGE
REVIEW INCREASE

0%

57%

5 STAR REVIEW
INCREASE

  • 443% increase in Google Reviews
  • 223% average increase across all review sites

  • 68% increase in restaurants with page-1 rankings

  • The number of 5-star reviews increased by 57%
Chatmeter helps a restaurant achieve 68% increase in google page 1 rankings.

SEE RESULTS FOR YOURSELF

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