When creating marketing strategies for the upcoming quarter and years beyond, CMOs need to know the full picture of their healthcare system in order to determine what the next move should be. Currently, there is a blind spot on the true patient experience, the experience that patients only share with each other, not the healthcare provider. Patients are discussing their experiences about their current healthcare provider through online reviews.
Join Customer Success Manager, Allen Rosenbaum, and Marketing Manager, Rachel Larsen as they discuss how reputation management can uncover the blind spots in patient experience.
This webinar will cover:
– Uncovering the Patient Experience blind spot
– How to manage your online reputation while remaining compliant
– Data from our Local Brand Report: Reputation’s Role in Healthcare