Multi-location businesses are faced with thousands of new reviews and social media comments coming in daily. Making sense of those unstructured data points is a daunting but necessary task. Inside that unstructured data is a gold mine of customer analytics that can be used as your business’s competitive differentiator. Join Chatmeter’s Sridhar Nagarajan and Forrester’s Brandon Purcell in our webinar as they navigate the world of AI, predictive analytics, and data mining and show you how to use these to increase your customer’s lifetime value.
What you will take away from this webinar:
- The latest Forrester research on how AI is affecting businesses
- How to make journey analytics work for your organization’s advantage
- An in-depth look at Chatmeter’s text and sentiment analysis tool, Pulse
- Business applications of Pulse