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Managing the reputation of a franchise brand requires commitment from both the franchisees and corporate. There’s not always one clear path for how to divide responsibilities but Chatmeter has some built-in tools that make collaborating with franchisees effortless. Join Customer Success Manager, Brady Keller, as he discusses the best practices for franchise reputation management.

What you will learn:

  • Responsibilities, SLA’s, and other systems to establish with franchises.
  • Tools for collaborating with franchises and corporate. 
  • Best practices for escalating sensitive reviews.

 

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