Managing the reputation of a franchise brand requires commitment from both the franchisees and corporate. There’s not always one clear path for how to divide responsibilities but Chatmeter has some built-in tools that make collaborating with franchisees effortless. Join Customer Success Manager, Brady Keller, as he discusses the best practices for franchise reputation management.
What you will learn:
- Responsibilities, SLA’s, and other systems to establish with franchises.
- Tools for collaborating with franchises and corporate.
- Best practices for escalating sensitive reviews.