Customer expectations have evolved more in the past 18 months than they have in the past 10 years. Health and safety, accessibility and intuitive customer journeys have all made an impact on how customers feel about a brand. In response, many restaurants have implemented new or expanded experiences like curbside pickup, QR codes and other pandemic-led concepts.
Forrester Senior Analyst Scott Compton and Chatmeter’s SVP of operations, Jared Norris, will explore how restaurant brands can transform the customer experience for a post-pandemic world.
Join this webinar to learn:
- How to assess the effectiveness of the customer experience.
- Where to apply your digital transformation efforts.
- How to stay agile amongst changing customer expectations.