COVID-19 Resources for Business2020-06-24T16:22:04-07:00

The Coronavirus (COVID-19) pandemic is impacting businesses across the globe. In an effort to help protect our customers, we have put together a library of COVID-19 resources for local businesses. Don’t forget to bookmark this page as it will be updated daily.

A 5-Step Checklist to Reopening Your Business

As businesses start to reopen throughout the country, it’s important to ensure that your brand has taken all the necessary steps to prepare. Reopening your business successfully during this time requires optimizing your local SEO and reputation management strategy to reach consumers and improve your online visibility.

Chatmeter has put together a comprehensive checklist to help your brand reopen for business successfully and drive in-store traffic. 

Download it Here

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

To update your local business hours, log into your Google My Business acocunt at Google.com/business. Then select the location you would like to update.

1. Go to Info, then click Special Hours.

2. Click “Add new date” to choose the dates.

3. Add the special hours your business plans on being open or closed.

4. Click apply.

To learn more about updating your hours click here.

Google My Business recently announced they are temporarily disabling all reviews, review responses, and Q&A until further notice. This decision was made in an effort to accommodate the influx of listing changes and to protect the reputation of all local businesses during this stressful time.

Click here to learn more.

Google My Business is now allowing businesses to set their locations as “Temporarily Closed” in the GMB dashboard.

To make your profile appear as temporarily closed on Google Maps and Search:

  1. On your computer, sign in to Google My Business.
  2. In the menu on the left, click Info.
  3. To the right, point to the section “Close this business on Google.”
  4. Click Mark as temporarily closed.

If you have multiple profiles, select the profile you want to change then follow steps 2 and 3 to mark your businesses as temporarily closed.

Here are some resources to temporarily close a business on other listing providers:

Yelp

Facebook

Stay in contact with your customers during COVID-19 through social media, local pages, and email. Now is a great time to get creative with your content, here are some ideas to get you started.

If you need to update special business hours for multiple locations, speak with one of our local listing management specialists. We can help get all your location hours updated across multiple directories.

It’s not a good idea to constantly update your hours on Google My Business, Yelp, or another directory. If you feel you may need to keep changing your hours, update your business description to say “Due to COVID-19, please call to confirm our hours for the day”.

  1. Google is allowing restaurants to add “delivery available” or “takeout available” to your business name on Google My Business.
  2. Let your customers know of this change through social media posts and emails.
  3. Some communities are sharing lists of restuarants offering delivery via neighborhood or city organizations. Get in contact with your local leaders to find out how you can add your business to these lists.

NEED HELP PROTECTING YOUR BRAND’S REPUTATION THROUGH COVID-19?

SPEAK WITH AN EXPERT
Go to Top