HEALTHCARE

How one of the top healthcare providers in the U.S. partnered with Chatmeter to manage their local online visibility, engage with clients online and provide a better experience for their patients.

THE GOAL

  • Maximize listing accuracy and visibility for all their nursing and rehabilitation facilities spread across multiple states. 

  • Manage their online presence in order to foster trust with the prospective patients researching their facilities. 

  • Monitor and engage with patients online to build loyalty and learn how to improve the overall care experience for future patients. 

THE APPROACH

  • Invest in a high quality and easy to use review management product that will simplify patient relationship activities for all facilities.

  • Research solutions for creating new business listings and improving the overall accuracy of all listing information.

THE RESULTS

After 1-year with Chatmeter

0%

3600%

AVERAGE PAGE 1
RANKINGS INCREASE

3.6 to 4.5

3.6 to 4.5

AVERAGE ONLINE
RATING INCREASE

0%

1100%

REVIEW RESPONSE
RATE INCREASE

  • 3,600% average increase in number of facilities on page 1 in search results.

  • The number of reviews across all sites increased by average of 150%.

  • The average reputation rating increased from 3.6 – 4.5.

  • 1,100% increase in review response rate.

  • 475% increase in page 1 rankings on Google Maps.

Chatmeter Local Brand Management for Healthcare

SEE RESULTS FOR YOURSELF

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