UPDATE: Google Reviews are Back
Businesses have had to adapt to many changes in recent weeks due to COVID-19. In an effort to mitigate negative and unfair consequences from this situation, on March 20th, Google shut down all new reviews and Google Q&A. However, Google has just announced reviews and Google Q&A are now available.
Google My Business has stated, “Review replies are now available. New user reviews, new user photos, new short names, and Q&A will gradually return by country and business category.”
This is a critical time for businesses to ensure they’re responding to any reviews and Q&A that come in during the COVID-19 Pandemic. Business posts that were temporarily disabled for certain businesses are now back as well. Some businesses may experience delays in receiving new reviews, as you can see below, Google has placed a notice that highlights any reviews made may be delayed.
What About Business Information Edits & Listings?
Google has announced that there will still be temporary limitations and delays in support, as they are continuing to prioritize critical health-related services. In addition, Google is also prioritizing reviews for open and closed states. Non-essential businesses can still submit listings, claims, and verifications, but can still expect to see a delay.
How Does This Update Impact Chatmeter Customers?
Chatmeter is committed to helping our customers with review management, in addition to our listing and social management services. All review responses your team has made in the Chatmeter dashboard while Google review responding was disabled will now be pushed out. Our team is working as quickly as possible to support review submissions and updates.
Chatmeter suggests that you leverage bulk templates and respond to any existing reviews you may have missed during this time.
Chatmeter is continuously monitoring all new updates and information at this time. In addition, Chatmeter has created a library of COVID-19 resources to help businesses manage this situation. If you’re a Chatmeter customer and have a question regarding the recent changes to Google My Business, please reach out to your customer success manager for more information.
Businesses must continue to adapt to all changes and updates from Google throughout this situation. It’s more important than ever before to stay on top of your review management and communications strategy to keep customers informed. If you need assistance with these changes, please reach out to our Location Experts to see how we can help your business.