Chatmeter Blog

Fast-Track Your Healthcare Business Past Competitors By Properly Managing Your Reviews

Posted by Collin Holmes on Oct, 2017

SAN DIEGO, CA - October 24, 2017 - As seen on Health IT Outcomes

Sixty-two percent of patients consider online reviews important or very important when making a choice in the healthcare sector. Reviews are extremely influential when you consider that each time a patient decides to come to your office, they read your reviews before making their decision. Now that the internet is becoming such an important place for acquiring clients in the healthcare sector, physicians need to understand what practices they can and cannot use when interacting with current and potential patients over the internet. Make sure you aren't caught in the dark by understanding what the best practices are for interacting with patients online.

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Topics: Review Management

How to Improve Customer Experience with Review Management

Posted by Brandon Martinez on Aug, 2017

The term “Customer Experience” gets thrown around a lot these days. Improving it is seen as a competitive differentiator and it has even become the number one priority for a number of businesses. The only problem is, many businesses lack the information needed to understand what changes are actually going to make the experience better for their customers.

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Topics: Review Management

The Latest In Local SEO and Review Management - What a Crazy Month! 

Posted by Brandon Martinez on Jul, 2017

Every week we hear a new story about the latest Google update, the newest industry study or the next big trend in consumer search habits. With hundreds of new stories being released every week it is tough to keep up with all of the important changes and happenings in the local SEO and Reputation Management industries.

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Topics: Local SEO, Review Management

Chatmeter’s CEO featured on StreetFight discussing Review Management.  Sneak Preview to Street Fight Summit

Posted by Brandon Martinez on Jun, 2017

Chatmeter shares challenges and success stories on Streetfight.com

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Topics: Review Management

How to Increase Store Traffic with Local Search and Reviews

Posted by Brandon Martinez on May, 2017
 
We know that reviews have become a driving factor in all sorts of industries. Customers are using reviews when purchasing products online, patients are reviewing medical care providers, and restaurant goers are using reviews to let others know how good the food really was. Businesses know people are writing reviews and others are reading them, but for a brick and mortar business, can online reviews really influence the amount of physical traffic your store receives?
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Topics: Local Search, Review Management

Chatmeter Releases PULSE: The New Standard for Sentiment Analysis in the Local SEO and Review Management Industry

Posted by Rachel Larsen on Apr, 2017

San Diego, Calif. – April 28, 2017 – Chatmeter, the leader in reputation management and local SEO, announces their release of the latest in A.I. technology, Pulse, the industry standard for sentiment analysis.

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Topics: Local SEO, Review Management

4 Ways to Improve Your Online Reputation with Review Management

Posted by Brandon Martinez on Apr, 2017

Your online reputation is your reviews and reviews are a customer's first impression of your business, so make it a great one!

First impressions can make or break your relationship with potential customer; 86% of them will not buy products or services from you if your online listings have negative reviews. On the flip side, customers will spend 31% more when businesses have excellent reviews.

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Topics: Reputation Management, Review Management

Why Bankers are Failing at Customer Experience and How to Improve Through Review Management

Posted by Rachel Larsen on Mar, 2017

54 percent of global banking executives believe that customer buying behavior is shifting from wanting products and services to experiences. Consumers are no longer going through life looking for mundane transactions that will either succeed or not; the everyday consumer is now on the hunt for a more enjoyable banking experience and will go to great lengths to find the right business that will provide them with exactly that.

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Topics: Review Management

Acquire More Patients With Top Local SEO and Review Management Strategies

Posted by Brandon Martinez on Feb, 2017

Over half of the patients looking for a new physician consider reviews to be either an important or very important aspect in their evaluation. In our recent post, Millennials Pushing Healthcare Providers to Embrace Local SEO, we talked about how healthcare providers must adapt to a new generation of patients and their approach to the healthcare system. Today’s post expands on that, explaining the most important steps healthcare providers should take to increase their local search rankings and drive more patients into their facilities. 

Note: Healthcare providers must always ensure they are acting in accordance with HIPPA regulations

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Topics: Local SEO, Review Management

How Review Generation Increases the Accuracy of Your Stores’ Ratings

Posted by Rachel Larsen on Jan, 2017

Does this sound familiar? All of my Google reviews have 5-Stars, why is Google giving me an overall rating of 4.9? (See Image below).  

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Topics: Google, Review Management

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