Negative reviews are a problem for companies in all industries. Such comments can damage your company’s brand, especially those that are inaccurate, biased, or from a competitor. Negative reviews can also be an opportunity to improve the business and customer experience, which is why companies devote time and resources to responding to them.
Reputation Management Isn’t a Marketing Problem or an Operations Problem — It’s a Problem for the Entire Company
At Chatmeter, we’ve been helping brands manage their online reputation for over ten years. If there’s anything we know after working with companies from dozens industries, it’s that reputation management cannot, and should not, be owned by a single department within a business. In order for reputation management to really work it needs to be a priority for every department, and every person, within a company.
What are some of the ways restaurant brands are transforming the customer experience for a post-pandemic world? Here's our list of five unique brands driving innovation in the restaurant industry.
Word-of-mouth marketing relies on consumers being public advocates for your brand, whether it’s online through a review and social media, or in-person to their friends and family. Word-of-mouth marketing is one of the most influential forms of marketing, with consumers listing it as one of the most influential drivers in their purchasing decisions. Learn how your business can leverage this marketing strategy to drive business success.
Since COVID-19, the day-to-day work environment looks largely different for many people today. Currently, over half of all businesses globally offer some capacity for remote work. As employee preferences toward remote work and the number of remote jobs continue to increase, companies need to create a remote-first management strategy that lends itself to success.
In today’s digital-first world, it's important to implement a brand reputation management strategy that will help you grow your brand's presence and build trust with consumers. In this week’s blog, we cover how your multi-location business can build a strong reputation to cultivate an excellent customer experience.
Your restaurant's reputation can make or break your business. It's imperative for brands to stay on top of their reputation to attract customers and drive traffic. With Chatmeter's guide, your business can build a 5-star image and beat the competition.
If you’re like us here at Chatmeter, you’ve probably binged a lot of shows this year. One of the shows we were sad to see end this year is Schitt’s Creek. The characters of Schitt’s Creek not only provided us with hilarious comedic relief, but they also taught us a thing or two about owning a business. This got us thinking, how would Schitt’s Creek characters respond to online reviews?
Brands with a superior customer experience bring in 5.7 times more revenue than their competitors. Understanding how consumers feel about your brand is more important than ever. Businesses need to ensure that they’re creating a great customer experience throughout every touchpoint by analyzing their customer feedback.
There’s no guaranteed method for getting fraudulent negative reviews removed since it’s dependent on factors like the review site’s policies, the content in the review, and more. However, as long-time experts in the world of reviews, Chatmeter has seen some different approaches that have proven to be successful.