Chatmeter Blog

Chatmeter Launches New White-Glove Service for Reputation Management

Posted by Rachel Larsen on Oct, 2017


Chatmeter has just launched a new service designed to improve the customer experience for national brands. ChatExec is a white-glove service with complete online review, social media monitoring and content creation.

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Topics: Reputation Management

3 Steps for Protecting your Online Brand Reputation

Posted by Brandon Martinez on Aug, 2017

41% of companies that experienced a negative reputation event reported loss of brand value and revenue. Online brand reputation has grown to play a vital role in the consumer decision-making process and can be tied directly to the successes and failures of businesses.

Everything a customer sees and reads about your brand online via social media, review sites and your local listings has a direct influence on whether or not they decide to visit your business. For companies with brick and mortar locations, the ability to convey trust through online channels is now one of the keys to turning more online searchers into in-store customers.

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Topics: Reputation Management

Is Your Reputation Ready for Google's Latest Local Search Update?

Posted by Brandon Martinez on Jun, 2017

Google’s latest update makes it clear: They know just how important reviews are in a customer’s decision making processes

A business’s reviews are one of the fastest and most reliable ways for customers to determine whether a business is good or bad. Reviews are so efficient and reliable that 91% of people now regularly or occasionally read reviews when deciding on which business they should visit.

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Topics: Google, Local Search, Reputation Management

4 Ways to Improve Your Online Reputation with Review Management

Posted by Brandon Martinez on Apr, 2017

Your online reputation is your reviews and reviews are a customer's first impression of your business, so make it a great one!

First impressions can make or break your relationship with potential customer; 86% of them will not buy products or services from you if your online listings have negative reviews. On the flip side, customers will spend 31% more when businesses have excellent reviews.

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Topics: Reputation Management, Review Management

Fake It or Make It? Reputation Management and Local Authenticity

Posted by Dakota Sheetz on Feb, 2017

The stakes are higher than ever these days for large companies to be more authentic. An article produced by the Economist states that smaller companies are twice as likely to be trusted to do the right thing as opposed to larger companies. All businesses work to build a trusting relationship with Google, but with less and less people believing in brands nowadays, it's becoming increasingly more important for businesses to build back the trust between the consumers and the brand.

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Topics: Reputation Management

Top Property Management Company Selects Chatmeter as Reputation Management Platform

Posted by admin on Aug, 2015

IMT Residential has partnered with Chatmeter to monitor their property reputation and online listings. The property management company has been using Chatmeter’s reputation and listing accuracy solution to be alerted of resident feedback and identify any inaccurate contact information across 50 properties in 5 states.

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Topics: Reputation Management

Auto Repair Chain Selects Chatmeter as Reputation Management Provider

Posted by admin on Jul, 2015

ST. CHARLES, Ill. - Merlin 200,000 Mile Shops has partnered with Chatmeter to help manage and improve its online reputation, local search engine optimization (SEO) and shop business listings across the web. The car maintenance service provider will utilize Chatmeter’s reputation monitoring solution that offers review management, social media listening and competitive benchmarking for its 44 Merlin locations in four states.

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Topics: Reputation Management

Restaurant Chain Chooses Chatmeter as Reputation Management Platform

Posted by admin on Jul, 2015

SAN DIEGO - July 21, 2015 - Texas de Brazil Corporation has partnered with Chatmeter to manage the online reputation of their restaurant locations. The Brazilian Steakhouse will utilize Chatmeter's reputation controlling solution that offers review management, social media listening, and competitive benchmarking for over 35 locations across 14 states.

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Topics: Reputation Management

Local Competitor Monitoring becomes Integral to Reputation Management

Posted by admin on Mar, 2015

Although there are many benefits to monitoring your national competition, national benchmarks do little for your individual locations. This is because your stores’ local competition may not be the same brands that you view as your national competition. For example, Pizza Hut may think Domino’s is their primary competitor. However, upon local competitor monitoring, they may discover that many of their stores are actually competing with a Papa John’s or more often, a local or regional pizza chain that comes up first in search results and has great reviews.

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Topics: Reputation Management

Google’s New Local Guides Program and Its Effect on Your Reputation

Posted by admin on Jan, 2015

Last week, Google announced they will be replacing their former City Experts Program with a new program called Local Guides that will go into effect on February 16, 2015. The former program, City Experts was used to encourage Google+ users to become more active in writing local business reviews. Users who have written at least 50 high quality reviews and then maintain at least 5 reviews/month are invited into a Google+ community of other reviewers. In addition, they also receive local discounts, free Google merchandise, and invitations to special local events (Google Plus Daily).

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Topics: Google, Reputation Management

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