The Local Brand Report: Reputation’s Role in Retail

In our latest edition of our Local Brand Report, Chatmeter takes a look at how the largest retail brands are performing during one of the largest shopping events of the year, Black Friday. Retailers must be sure they’re providing the best online and offline consumer experience at brick-and-mortar retail stores during Black Friday and throughout the rest of the year. In this report, we placed 20 of America’s largest retailers in a head-to-head battle with one of their biggest competitors to see who won the race to provide the best customer experience. 

2020-01-15T13:46:29-08:00January 14th, 2020|Industry News|0 Comments

A Look Back at 2019: How Has Local Search & Chatmeter’s Platform Changed Over The Past Year?

2019, has been a big year for local search. In the past year, both the local search market and Chatmeter have transformed a lot. To address the changing local search landscape, Chatmeter added 5 new or updated products and hundreds of feature enhancements to the dashboard. Here’s a look at some of the biggest changes throughout 2019.

2019-12-04T13:28:56-08:00December 5th, 2019|Industry News|0 Comments

Chatmeter’s 2020 Marketing Trends and Predictions

Here at Chatmeter, we’ve seen a lot of trends come and go but I have to admit, we’re pretty excited about all the new trends taking off in 2020. We’ve rounded up a list of the biggest marketing trends for the next year and even included some helpful resources to help get you started. This list covers trends in voice and visual search, influencer marketing, AI & Text Analytics, Customer Experience, Content Control, and even the tools and platforms we’re all using to accomplish all of these things.

2019-12-11T10:30:38-08:00November 21st, 2019|Industry News|0 Comments

BERT – Google’s Latest Algorithm Update

Starting today, October 25th, 2019, Google will begin rolling out a new update to its core search algorithm, referred to as the BERT update. This new Natural Language Processing (NLP) technology will be one of the biggest changes to rankings in the past 5 years. Here’s a look at how BERT works and what it means for your business.

2019-10-25T14:15:50-07:00October 25th, 2019|Industry News|4 Comments

The Local Brand Report: Reputation’s Role In Financial Services

As leaders in local search, Chatmeter has become known for our industry reports where we look at how some of the biggest brick-and-mortar enterprise brands in the US perform online. In our commitment to educating various industries about local brand management and helping them to improve the customer experience and ultimately scale their business, Chatmeter is now analyzing the financial services industry.

2020-01-07T16:16:38-08:00September 24th, 2019|Industry News|0 Comments

How Brick-n-Mortar Brands are Competing with Amazon Prime Day

Amazon Prime Day has ignited an annual retail sale often referred to as “Black Friday in July”. This two day event by the eCommerce giant has become so popular that it’s sparked brick-n-mortar competitors to take advantage of the event through sales of their own. In a time when many believe traditional retail is dead, the following brands are showing why brick-n-mortar stores have advantages eCommerce brands can’t. 

2019-07-10T09:52:51-07:00July 10th, 2019|Industry News|0 Comments

How Google’s Latest Update is Fighting Fake Business Listings

The Wall Street Journal posted an article exposing an estimated 11 million fake business listings on Google Maps. That same day, Google released both a response to the article and updates to Google My Business (GMB). For the real businesses that are dealing with fake listings on Google Maps, these updates may not prevent fake listings but they do appear to help Google and consumers alike differentiate the real from the fake listings.

2019-07-16T10:08:47-07:00June 27th, 2019|Industry News|0 Comments
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