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What’s New with Google & Yelp?

Google and Yelp have recently announced new updates. This edition of Chatmeter's blog covers news around Yelp's addition of user-submitted feedback on business profiles, Google's passage ranking update, Google's addition of Messaging to desktop browsers, and Google's new "Years in Business" label. Businesses can learn about what each of these updates mean and how it impacts their business.

2021-02-23T15:14:12-08:00February 23rd, 2021|Industry News|0 Comments

Local Search Predictions for 2021 and Beyond

Having an optimized online presence with local SEO will continue to rise in importance for brands looking to get ahead and achieve post-pandemic success. Throughout this entire year, Chatmeter has remained vigilant in uncovering local search trends for 2021 and the future. Keep reading to find out our top local search predictions for the next year and beyond.

2020-11-04T17:43:30-08:00October 27th, 2020|Industry News, Local SEO|0 Comments

4 Lessons From PULSE 2020, Chatmeter’s First Virtual Event

PULSE 2020 provided a special opportunity for the Chatmeter team, industry leaders, and our partners to come together for four days of innovative insights and discussion. Through a series of 19 sessions, including roundtable discussions, keynote sessions, and product demos; our attendees were able to take away and implement strategic lessons from the event.

NEW: Apple Maps Update to Include User Reviews

The latest iOS 14 beta 6 from Apple Maps signals that the third-party data sources currently used to power Apple Maps, may be replaced with Apple Maps's own native reviews and image system. In the past, Apple has relied on third-party integrations like Foursquare, Yelp, and TripAdvisor as a source for reviews and photos for its users.

2020-11-06T10:34:27-08:00August 31st, 2020|Industry News|0 Comments

NEW: Hours ‘Last Updated’ Notification Added to GMB Profiles

Google’s latest Google My Business (GMB) update comes as a win for businesses using local listing management tools to keep their business hours up-to-date. A couple of weeks ago, Google started displaying notices on GMB profiles notifying searchers of the last time the business hours were updated. Now it looks like these notifications are here to stay.

2020-08-10T11:15:29-07:00August 10th, 2020|Industry News|1 Comment

What Consumer Search Trends are Revealing About the New Normal

As the situation surrounding COVID-19 continues to unfold, consumers’ responses to the pandemic are also continuously changing. Consumers throughout the world are responding with different actions, lifestyles, and search behaviors. Understanding these underlying insights from trending consumer search behaviors will help brands adapt their strategy for success during reopening and the future.

2020-07-17T15:28:45-07:00June 23rd, 2020|Industry News|0 Comments

What Does a Seamless Omnichannel Experience Look Like in 2020?

The COVID-19 has dramatically shaped consumer behaviors and as a result, brands must quickly adapt if they want to survive post pandemic. As businesses reopen, one thing remains clear: an omnichannel experience will remain key in preparing every brand to be successful during this time. An optimized omnichannel strategy will give brands the ability to adapt to consumers’ changing expectations by enabling a seamless customer care experience from search to post-purchase on all touchpoints.

Improving Patient Volumes During and Post COVID-19

The sudden challenges and changes brought on by the Coronavirus pandemic has many people wondering what’s next for healthcare and how the industry will survive. Non-COVID patient volumes have been decimated due to everyone given orders to stay away from hospitals. Lockdown orders brought treatment for non-urgent and elective procedure visits to a screeching halt. The need to drive patient volume to recoup lost revenues will be paramount for many organizations to survive. Now we’re ready to discuss how healthcare organizations can adapt to the new era of healthcare, along with maximizing patient acquisition and retention in the future.

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