Just like everyone else, 2020 went quite differently than Chatmeter had anticipated. The challenges thrown our way also showed us that our company was able to adapt and rise to the occasion in more ways than one. The most gratifying part? Being a part of a company whose product helped businesses stay on top of all these changes with an accurate online presence. Take a look back with us for a timeline of Chatmeter’s highlights and accomplishments throughout the year.
This year’s holiday shopping experience is different from any year before. The economic climate and COVID-19 have created the perfect storm for retailers. These limitations have altered the traditional in-store shopping experience.
76% of people who conduct a local mobile search visit a business within 24 hours. Local business listings are a vital source of information that connects consumers to your business. The last thing you want is for a consumer to find inaccurate information about your business online. If you want to be found online by purchase-ready consumers, it’s imperative that your business listings are accurate, up-to-date, and optimized with the latest business information.
Brands with a superior customer experience bring in 5.7 times more revenue than their competitors. Understanding how consumers feel about your brand is more important than ever. Businesses need to ensure that they’re creating a great customer experience throughout every touchpoint by analyzing their customer feedback.
There’s no guaranteed method for getting fraudulent negative reviews removed since it’s dependent on factors like the review site’s policies, the content in the review, and more. However, as long-time experts in the world of reviews, Chatmeter has seen some different approaches that have proven to be successful.
The holidays have historically been a time for large crowds to shop in-store. However as we all know, the 2020 holiday shopping experience will be vastly different this year due to COVID-19. The pandemic has created a shift towards online shopping for consumers, so it’s vital for brands to prepare with a solid local SEO strategy to reach 2020 holiday shoppers. This guide will give you several essential local SEO strategies to maximize your reach to consumers in the 2020 holiday season.
In today’s world, your brand’s reputation is everything. Your business may have great products and services, but consumers won’t deem you worthy if you don’t have a great reputation behind it. Managing your brand’s reputation requires listening and responding to customer feedback through reviews and social media. This blog will give you an overall strategy and best practices to manage your brand’s reputation.
Having an optimized online presence with local SEO will continue to rise in importance for brands looking to get ahead and achieve post-pandemic success. Throughout this entire year, Chatmeter has remained vigilant in uncovering local search trends for 2021 and the future. Keep reading to find out our top local search predictions for the next year and beyond.
PULSE 2020 provided a special opportunity for the Chatmeter team, industry leaders, and our partners to come together for four days of innovative insights and discussion. Through a series of 19 sessions, including roundtable discussions, keynote sessions, and product demos; our attendees were able to take away and implement strategic lessons from the event.
With up to 690 million members, it’s clear that LinkedIn has experienced an impressive amount of growth over the years. When multi-location brands think about their social media strategy, LinkedIn usually isn’t top of mind for most businesses. However, a LinkedIn social media strategy can help your brand target the right audience, establish your business as an industry leader, and drive customers.