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About Suraiya Sarwar

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So far Suraiya Sarwar has created 48 blog entries.

A Look Back on 2020 with Chatmeter

Just like everyone else, 2020 went quite differently than Chatmeter had anticipated. The challenges thrown our way also showed us that our company was able to adapt and rise to the occasion in more ways than one. The most gratifying part? Being a part of a company whose product helped businesses stay on top of all these changes with an accurate online presence. Take a look back with us for a timeline of Chatmeter’s highlights and accomplishments throughout the year.

2021-01-06T13:46:54-08:00December 21st, 2020|Chatmeter|0 Comments

The 2020 Holiday Shopping Experience

This year’s holiday shopping experience is different from any year before. The economic climate and COVID-19 have created the perfect storm for retailers. These limitations have altered the traditional in-store shopping experience. But it isn’t all bad news. The holiday shopping experience to-date has proven to have positive milestones so far. Brands have already had significant success from Black Friday Cyber Monday (BFCM). Much of this success is due to adaptability, innovative technologies, and omnichannel services. Let's take a look at how retailers are attracting shoppers in this new holiday landscape.

2020-12-07T17:19:34-08:00December 8th, 2020|Industry News, Reputation Management|0 Comments

Listing Management Best Practices for 2021

76% of people who conduct a local mobile search visit a business within 24 hours. Every day, consumers are searching for local businesses to make purchases online and in-store. Local business listings are a vital source of information that connects consumers to your business. The last thing you want is for a consumer to find inaccurate information about your business online. If you want to be found online by purchase-ready consumers, it’s imperative that your business listings are accurate, up-to-date, and optimized with the latest business information. Keep reading to learn more about the five essential best practices for listing management success in 2021.

2020-12-01T09:16:49-08:00December 1st, 2020|Local SEO|0 Comments

Leveraging Text and Sentiment Analysis to Improve Your CX

Brands with a superior customer experience bring in 5.7 times more revenue than their competitors. Understanding how consumers feel about your brand is more important than ever. The customer lifecycle journey in 2020 relies heavily on digital experiences, including interactions with a brand through online reviews, social media, and more. Businesses need to ensure that they’re creating a great customer experience throughout every touchpoint by analyzing their customer feedback.

2020-11-23T15:23:54-08:00November 24th, 2020|Reputation Management|0 Comments

How To Remove Negative Online Reviews (Real Advice Based on Real Experiences)

There’s no guaranteed method for getting fraudulent negative reviews removed since it’s dependent on factors like the review site’s policies, the content in the review, and more. However, as long-time experts in the world of reviews, Chatmeter has seen some different approaches that have proven to be successful. 

2020-11-17T08:14:03-08:00November 17th, 2020|Reputation Management|0 Comments

Prepare for the Holidays with this Local SEO Checklist

The holidays have historically been a time for large crowds to shop in-store. However as we all know, the 2020 holiday shopping experience will be vastly different this year due to COVID-19. The pandemic has created a shift towards online shopping for consumers, so it’s vital for brands to prepare with a solid local SEO strategy to reach 2020 holiday shoppers. This guide will give you several essential local SEO strategies to maximize your reach to consumers in the 2020 holiday season.

2020-11-11T09:19:34-08:00November 10th, 2020|Local SEO|0 Comments

What is Brand Reputation Management?

In today’s world, your brand’s reputation is everything. Your business may have great products and services, but consumers won’t deem you worthy if you don’t have a great reputation behind it. Managing your brand’s reputation requires listening and responding to customer feedback through reviews and social media. This blog will give you an overall strategy and best practices to manage your brand’s reputation.

2020-11-12T15:35:10-08:00November 3rd, 2020|Reputation Management|0 Comments
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