Alex Ross

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So far Alex Ross has created 105 blog entries.

The Local Brand Report: Reputation’s Role In Financial Services

As leaders in local search, Chatmeter has become known for our industry reports where we look at how some of the biggest brick-and-mortar enterprise brands in the US perform online. In our commitment to educating various industries about local brand management and helping them to improve the customer experience and ultimately scale their business, Chatmeter is now analyzing the financial services industry.

2020-01-07T16:16:38-08:00September 24th, 2019|Industry News|0 Comments

Introducing: The Chatmeter Analytics Studio

Everyday Chatmeter’s LocationHQ analyzes thousands of locations, reviews, and social media mentions, and more across hundreds of brands. We know first-hand how much data a single brand can analyze within the dashboard at one time. Which is why we’ve made it a little easier. Starting today, every customer will now be able to collect, present, and analyze their LocationHQ data in our new Chatmeter Analytics Studio.

2019-09-24T15:45:14-07:00September 10th, 2019|Chatmeter|0 Comments

Time-Saving Review Management Tips

Let’s face it, if you’re a multi-location brand, responding to reviews can be extremely time consuming. You may be receiving 100’s of reviews a day, if you take a day off it can be hard to catch up. In the spirit of Labor Day and all the hard work you do responding to reviews year-round, we’re giving you our best time-saving tips for managing reviews through the holidays.

2019-08-27T14:05:45-07:00August 27th, 2019|Reputation Management|0 Comments

The Anatomy of a Local Business Listing

Today, 89% of people search for a local business on their phone at least once a week. 76% of those people will visit that business within 24 hours. Because so much offline traffic is coming from people conducting online searches, your listing accuracy and presence are vital to the success of your business. Here is everything a brand needs to include in their online business listings.

2019-08-21T11:19:26-07:00August 21st, 2019|Local Business Listings|0 Comments

6 Tools To Promote Brand Consistent Reputation Management for Franchises

Today, there are over 750,000 franchises in the US. The franchise model is one of the most successful business models with historically higher success rates over any independent small business. Much of that success has to do with brand consistency. Here are 6 tools to help promote brand consistent reputation management for franchises.

2019-08-14T11:33:17-07:00August 15th, 2019|Reputation Management|0 Comments

Google Q&A Best Practices

Consumers are asking questions, is your business answering? 2 years ago, Google My Business (GMB) launched a public-facing Questions and Answers feature to the GMB Profiles and since then consumers have asked and answered millions of questions. Don’t let uninformed consumers take control of your brand’s reputation, here are our best practices for managing Google Q&A.

2019-07-24T09:30:35-07:00July 24th, 2019|Social Media|0 Comments